Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Minchin

Geraldton

Summary

I'm a very motivated, creative, well organised individual who's worked in hospitality/customer service for many years. I am currently the supervisor of Zambreros Geraldton and there have learned a lot of customer service and leadership skills. I would love to use the skills and knowledge i have to branch out and move into another field of work.

Overview

4
4
years of professional experience

Work History

Supervisor

Zambrero
01.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled/organised all the stores cash.

Barista

Two Foreshore Cafe
01.2021 - 12.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Hospitality Team Member

McDonald's
09.2020 - 01.2022
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.

Education

High School Diploma -

Strathalbyn Christian College
Strathalbyn, WA
10.2021

Skills

  • Training and mentoring
  • Strategic Planning
  • Staff Management
  • Organization skills
  • Customer Service
  • Customer Complaint Resolution
  • Bank Deposits

Timeline

Supervisor

Zambrero
01.2022 - Current

Barista

Two Foreshore Cafe
01.2021 - 12.2022

Hospitality Team Member

McDonald's
09.2020 - 01.2022

High School Diploma -

Strathalbyn Christian College

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Aimee Minchin