Aimee Moser
Skye,VIC
Summary
Results-driven professional with extensive experience in debt collection and banking processes. Known for effective communication and maintaining positive customer relationships, contributing to overall financial accuracy and efficiency.
Overview
24
24
years of professional experience
Work History
Admin Officer
Perfect Pool Fencing Pty Ltd
Mornington, VIC
08.2023 - Current
- Daily banking allocations to outstanding invoices.
- Raising invoices for customers once work has been completed.
- Weekly trial balance and debt collection.
- Supplying customers with compliance certificates on request.
- Assisted customers with inquiries regarding products and services.
- Coordinated schedules for installation teams and project timelines.
- Maintained positive working relationship with fellow staff and management.
Senior Credit Officer Accounts Receivable
Village Roadshow Limited
South Yarra, VIC
05.2007 - 07.2023
- Recommended approval or disapproval of different loan types based on established criteria.
- Set up of new accounts across all company divisions including credit checks, change to existing accounts, closing of accounts and customer write offs.
- Bi-yearly review of risk categories and credit limits.
- Manage the banking process—daily banking, which includes, but is not limited to, EFT, Bpays, checks, credit cards, and ensuring that banking is allocated and followed up on any unallocated payments in a timely manner.
- Processing Refunds and liasing with accounts payable to ensure a smooth transition.
- Manage the process of customer statements, dunnings letters and hold alerts.
- Training new and existing staff.
- End-of-month ATB reporting.
- Referring accounts to an external collection agency and following up fortnightly.
- Manage credit hold and release stock.
- Debt collection via phone, email, and mail.
- Weekly Cash Flow
- Provide quality customer service to internal and external customers.
Admin Officer
Educational World Travel
Hawthorn, VIC
03.2005 - 03.2007
- Answering telephone/email queries and referring to appropriate staff.
- Addressing complaints or requests from clients and escalating if necessary.
- Ensuring clients are kept up to date with correct information and providing them with an approachable level of customer service.
- Processing data and ensuring files are kept up to date.
- Filing - both hard copies and electronic
- Photocopying and binding promotional material
- Day-to-day dealings with a specifically designed computer system and database.
- Ordering stationery and maintaining office supplies.
- Working together as a team to meet deadlines.
- Brainstorming for additional promotional ideas, and improving our database to be more efficient.
- Day-to-day dealings with repeat clients.
Sales Staff
Brumbys Bakery
Donvale, VIC
02.2002 - 02.2005
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the bakery area.
- Operated cash register and processed customer transactions efficiently.
- Prepared and displayed baked goods attractively for customers.
- Collaborated with team members to ensure smooth daily operations.
- Handled inventory management and restocked supplies as needed.
- Engaged customers with friendly service to enhance their experience.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
Education
Diploma of Tourism - William Angliss -
Our Lady of Sion College - VCE
Box HillSkills
- Banking process
- Invoice management
- Debt collection
- Risk assessment
- Compliance adherence
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Flexible schedule and availability
- Compassion and empathy
Timeline
Admin Officer
Perfect Pool Fencing Pty Ltd
08.2023 - Current
Senior Credit Officer Accounts Receivable
Village Roadshow Limited
05.2007 - 07.2023
Admin Officer
Educational World Travel
03.2005 - 03.2007
Sales Staff
Brumbys Bakery
02.2002 - 02.2005
Diploma of Tourism - William Angliss -
Our Lady of Sion College - VCE