Aimee Ogunseye
Norman Park,QLD
Summary
I am an enthusiastic, hardworking and driven postgraduate psychology student, currently studying for a Graduate Diploma of Psychological Science, looking for part-time work in a mental health setting. I want to contribute customer and patient service skills, communications skills and an enthusiastic and friendly attitude to the workplace.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Genesis Health
09.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
Hospital Administrator
Brisbane Day Surgery
01.2023 - Current
- Employment Type: Casual
- Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
- Reduced operational costs through the implementation of efficient resource allocation strategies.
- Enhanced patient care by implementing evidence-based best practices and updating hospital policies accordingly.
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Maintained up-to-date information in electronic medical records software.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
Jnr Medical Receptionist
JIDOY Medical Services
01.2018 - 01.2023
- Employment Type: Casual
- Casual Jnr Medical receptionist who navigated appointment booking and cancellation, inter-practice communication as well as patient services
- Also undertook administrative tasks, cash and POS handling, as well as practice banking and individual billing
Call Centre Representative
AMTAN Medical
08.2021 - 12.2021
- Employment Type: Casual
Affiliations
- Australian Psychological Society
- Psychotherapy and Counselling Federation of Australia
Education
Graduate Diploma of Psychological Science - Psychology
Bond University
Gold Coast, QLD08.2024
Bachelor of Psychological Science - Psychology
Bond University
08.2023
International Baccalaureate Diploma Program -
St Peter’s Lutheran College
11.2020
Skills
- Communication
- Teamwork
- Leadership
- Motivation
- Enthusiasm
- Administrative Skills
- Computer Proficiency
- Customer Service
- Patient Service
- Organizational Skills
- Provider Relations
Volunteer Experience
- Chisholm House Captain- 2019-2020
- Junior School Arts Captain - 2014
- Boarding House Award – award is given to a student who demonstrates exceptional leadership, communication, teamwork and attitude in the boarding house.
- Students for students’ associations- 2017-2020
- St Peter’s Chorale - 2017- 2020
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Medical Secretary
Genesis Health
09.2023 - Current
Hospital Administrator
Brisbane Day Surgery
01.2023 - Current
Call Centre Representative
AMTAN Medical
08.2021 - 12.2021
Jnr Medical Receptionist
JIDOY Medical Services
01.2018 - 01.2023
Graduate Diploma of Psychological Science - Psychology
Bond University
Bachelor of Psychological Science - Psychology
Bond University
International Baccalaureate Diploma Program -
St Peter’s Lutheran College
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