Aimee Papst
Cairns
Summary
Experienced with hotel and tourism front office operations, ensuring smooth and efficient operations. Utilizes leadership and organizational skills to maintain high level of service. Track record of fostering collaborative team environment and consistently meeting guest satisfaction goals.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Park Regis City Quays / Park Regis Piermonde
07.2022 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Dispersed petty cash to employees and collected and managed receipts.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Kept accounts in balance and ran daily reports to verify totals.
Reservations Coordinator
PASSIONS OF PARADISE
01.2022 - Current
- Managed online, email and phone booking inquiries and assisted passengers and travel partners with questions throughout entire booking cycle.
- Check in guests each morning in a timely, friendly and professional manner.
- Reconcile passenger manifest prior to boat departure
- Communicate passenger requirements and requests with management and ships master
- Stock control
- Reconcile banking and cash deposits each day
- Carry out additional duties assigned by management
- Coordinate department roster
Guest Service Agent/Reservations Agent
QUEST DOCKLANDS APARTMENT HOTEL
01.2019 - 12.2021
- Efficient check-in and check-out of guests
- Managing reservations in RMS hotel management system including, entering, updating, confirming and cancelling.
- Coordinate rooming lists and booking requirements
- Complete daily room allocations accordingly
- Update sales leads and guest or company details into Salesforce customer relationship management platform
- Conduct site and room inspections
- Monitor daily reservations activity and update inventory via SiteMinder channel manager
- Checking and approving OTA and travel agent commission statements for accounts department to process
- Ensure guest queries and complaints are responded to and handled effectively and efficiently
- Respond to online guest reviews
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
Customer Service Officer/Cruise Pier Agent
AKORN DESTINATION MANAGEMENT
10.2018 - 04.2019
- Greeting passengers in a friendly and professional manner
- Check in passengers on FIDELIO CRUISE management system and issuing of on-board credit cards/room keys
- Verify correct photo identification, passport validity and other government travel requirements
- Directing passengers in queues to ensure they board orderly and safely
- Process customer on-board credit accounts and transactions
- Efficiently locate passenger baggage
- Set up, close down and re-stock check in counters
- Assist wheel chair and special needs passengers
- Direct passengers to transfers and other forms of transport
Education
DIPLOMA oF TRAVEL AND TOURISM MANAGEMENT -
William Angliss Institute
12.2018
VPCM CRUISE SHIPPING SAFETY CERTIFICATE -
Victorian Ports Corporation
10.2018
FIRST AID AND FULL CPR -
AUSTRALIA WIDE FIRST AID
06.2018
YEAR 12 CERTIFICATE -
Peace Lutheran College
12.2016
CERTIFICATE Il iN TRAVEL AND TOURISM MANAGEMENT -
Far North Queensland TAFE
12.2015
Skills
- Flexible & Adaptable
- Computer Skills
- Customer Service
- Problem Solving
- Leadership Skills
- Cash Handling
Additional Information
Professional referees available upon request.
Timeline
Front Office Supervisor
Park Regis City Quays / Park Regis Piermonde
07.2022 - Current
Reservations Coordinator
PASSIONS OF PARADISE
01.2022 - Current
Guest Service Agent/Reservations Agent
QUEST DOCKLANDS APARTMENT HOTEL
01.2019 - 12.2021
Customer Service Officer/Cruise Pier Agent
AKORN DESTINATION MANAGEMENT
10.2018 - 04.2019
VPCM CRUISE SHIPPING SAFETY CERTIFICATE -
Victorian Ports Corporation
FIRST AID AND FULL CPR -
AUSTRALIA WIDE FIRST AID
YEAR 12 CERTIFICATE -
Peace Lutheran College
CERTIFICATE Il iN TRAVEL AND TOURISM MANAGEMENT -
Far North Queensland TAFE
DIPLOMA oF TRAVEL AND TOURISM MANAGEMENT -
William Angliss Institute
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