Aimee Sills
Brisbane
Summary
Reliable employee demonstrating high level of performance and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments and ability to work alone. Honest, reliable and hard worker with multiple years of experience in customer service, staff training, rostering, maintaining stock levels and organising team.
Overview
2026
2026
years of professional experience
Work History
Manager
Monocle coffee
Morning Side
06.2019 - Current
- Supervised daily operations to ensure efficient coffee service and product quality.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager
Pawpaw Asian kitchen
Balmoral
01.2015 - 01.2021
- Supervised daily operations to ensure efficient coffee service and product quality.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Barista
Fonzie abbot
Albion
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the café workspace and equipment.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Operated espresso machines and coffee brewing equipment efficiently.
- Assisted in inventory management, ensuring stock levels met café demands.
- Handled cash transactions accurately while processing customer orders.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista Shift Supervisor
Pawpaw cafe
Woolloongabba
- Supervised daily operations and ensured smooth workflow during busy shifts.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Ensured cleanliness of the café, including equipment and dining areas.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Ordered products from suppliers when inventory was low or out of stock.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Scheduled staff shifts according to business needs.
Skills
- Customer service
- Team building
- Employee training
- Inventory management
- Shift scheduling
- Skilled multi-tasker
- Attention to detail
- Reliability
- Staff training
- Hard working
- Honest
- Punctual
Timeline
Manager
Monocle coffee
06.2019 - Current
Manager
Pawpaw Asian kitchen
01.2015 - 01.2021
Barista
Fonzie abbot
Barista Shift Supervisor
Pawpaw cafe