Hi, I’m
Aimee Te Boekhorst
Summary
I am an experienced senior leader who focuses on a customer-centric team, creating a great culture and common goals. I have experience developing and implementing strategy at board and organisational level.
My passion and commitment to purpose and community drives my high energy and dedication to making a difference. I have worked with start up and established organisations in the Public, private and not-for-profit sectors. My strength is working with people, seeing the big picture and bringing together the elements to ensure success.
Overview
16
years of professional experience
Work History
Bendigo Bank - Community Bank Monbulk & District
Senior Branch Manager
08.2014 - Current
Job overview
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavours.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
Bendigo Bank - Community Bank Monbulk & District
Customer Relationship Manager
01.2012 - 08.2014
Job overview
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
Westpac Banking Group
Local Business Banker
03.2008 - 01.2012
Job overview
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Developed customized lending solutions to meet the unique needs of small to medium businesses.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
Education
Box Hill Senior Secondary College, Mont Albert North, VIC
High School Diploma
12.1999
University Overview
- Professional Development Studies:
o Community Changemakers / Community Development led by Yarra Ranges Council & Facilitated by Hot House Community Projects & Track C Consulting
o FSRA Tier 2 Accreditation – Deacon Prime
o Coaching for Success
o 7 Habits - FranklinCovey
o Crucial Conversations - FranklinCovey
o Leading Advantage - FranklinCovey
o Leading at the Speed of Trust - FranklinCovey
o Leading through Coaching - FranklinCovey
o Equip – resilience training
o Performance Counselling
o Mental Health First Aide – Mental Health First Aide International
o Lead Ben - Leadership Course
Skills
- Leadership and Mentoring
- Community development
- Communication
- Operations Management
- Excellent work ethic
- Customer Service
- Excellent time management skills
- Decision-Making
- Self-Driven
- Strategic Thinking
- Honesty & Integrity
Accomplishments
- Awards:
- Event Organising
o Recipient of Paul Harris Fellow Acknowledgement / The Rotary Foundation of Rotary International
o Recipient of Community Award - Rotary Club of Monbulk & District
o Community Bank Business Breakfasts
o Community Bank First Home Buyers Expo
o Seminars focusing on investing
o Annual Community Bank Community Night
o Merry Monbulk Christmas Street Party
o Monbulk Produce Market support
o Outdoor Cinema Nights
o Monbulk Family Fun Day Festival.
Additional Information
- Current Community Organisations / Involvement
o President of Monbulk Township Group / Advocacy Group: Monbulk & District Community Opportunities Working Group for 10+ years
o President of Sylvan Glades Retirement Village.
o Marketing & Sponsorship Committee of Community Bank Monbulk & District
o HR Committee of Monbulk & District Community Enterprises Ltd
- Past Community Organisations / Involvement
o Volunteer support; working with Trek Learning Centre / Youth Organisation
o Monbulk College Committee
o Chamber of Commerce Lilydale
o Yarra Ranges Township Network Grants Committee
o Community feedback committees for YRC (Yarra Ranges Council); Revisit Community Plan, Monbulk Urban Design Framework, Monbulk Structure Plan & Monbulk Community Plan.
Timeline
Senior Branch Manager
Bendigo Bank - Community Bank Monbulk & District
08.2014 - Current
Customer Relationship Manager
Bendigo Bank - Community Bank Monbulk & District
01.2012 - 08.2014
Local Business Banker
Westpac Banking Group
03.2008 - 01.2012
Box Hill Senior Secondary College
High School Diploma
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