Summary
Overview
Work History
Skills
Additional Information
Certification
Affiliations
Timeline
Generic

Aimee Verberne

Summary

Knowledgeable and energetic hospitality and gaming attendant/supervisor working in the industry for 11 years. Outgoing and supportive work ethic with strong skills in communication, time management and customer service. Quick to learn any new task,

an eye for detail and open to every opportunity presented.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Gaming Supervisor

The Brook
04.2022 - Current
  • Office operations including cash balancing, log book balancing and checking compliance daily against industry regulations
  • Overseeing, training and managing new and existing staff including delegating tasks, coordinating break/finish times and upskilling at every opportunity
  • Restocking/checking stock levels
  • answering phones
  • bookings and enquiries
  • keeping up to date with all relevant government regulations
  • daily administration tasks including answering phones, taking bookings and enquiries
  • Overseeing and managing staff including delegating tasks, coordinating break/finish times and upskilling at every opportunity
  • Using/learning POS systems
  • Creating new cleaning rosters in all departments setting new standards and expectations
  • Signing up and assisting membership holders

Market Coordinator

Italian Sports Club Werribee
11.2012 - 02.2022
  • Successfully operated two separate markets held at the venue
  • Managing social media
  • Emailing stallholders
  • Processing payments
  • Booking entertainment
  • Managing support staff
  • Liaising with local council and newspaper

Gaming Attendant

Italian Sports Club Werribee
11.2012 - 02.2022
  • Serving customers in gaming, restaurant and bar area
  • Cash handling
  • Restocking
  • Answering phones
  • Bookings and enquiries
  • Keeping up to date with all relevant government regulations
  • Daily administration tasks

Skills

  • Communication skills both written and oral
  • Strong customer service
  • Confident working independently or within a team environment
  • Versatile in many aspects of a job role
  • Time Management
  • Enthusiastic
  • Creative

Additional Information

Miscellaneous job roles

Whilst employed at the ISCW, there have been numerous opportunities to step outside my primary job role and develop new skills. These have included, but not limited to;

  • public speaking and coordinating in house events
  • reinventing and creating in house promotions increasing patronage
  • booking and coordinating on stage live entertainment at major annual club carnival
  • established new weekly events with live music and exclusive menu

Volunteer work at Westgrove Primary School

Parents Association and Canteen Volunteer 2017-2021

  • president of the Parents Association
  • overseeing and managing volunteers
  • recruiting and conflict resolution
  • ordering, sorting, pricing, packing and selling stock for in school events
  • cooking, preparing and selling food through school canteen and various school events

Certification

  • RSG
  • RSA
  • Gaming licence
  • TAB accredited
  • Food Handlers certificate
  • Volunteer Working with children's
  • Full drivers' licence
  • First Aid

Affiliations

Annemarie Kelly

Gaming duty manager

Italian Sports Club

0411 796 310


Fran Palandro

Assistant Manager

The Brook Point Cook

0408 905 405


Timeline

Gaming Supervisor

The Brook
04.2022 - Current

Market Coordinator

Italian Sports Club Werribee
11.2012 - 02.2022

Gaming Attendant

Italian Sports Club Werribee
11.2012 - 02.2022

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Aimee Verberne