Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aimee Watson

Fern Bay

Summary

Organized and dedicated Administrative Assistant with exceptional customer service. Experienced in a variety of roles within a childcare setting from enrolments officer, policy management, receptionist, educator, additional support role, and management. Offering keen attention to detail and strong decision-making skills to manage multiple tasks and responsibilities. Self-motivated work ethic to perform effectively in independent or team environments. Always eager to learn new skills and build on prior knowledge.

Experienced administrative professional prepared for this role with strong background in client communication, office management, scheduling, enrolments, displays, policy management, WHS, finance and billing and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

20
20
years of professional experience

Work History

Centre Cleaner

Tilly’s Play and Development Centre
02.2024 - 01.2025
  • After hours centre cleaning
  • Centre organization and sorting
  • Centre restock

CSO

Finesse Financial Advisers
01.2022 - 12.2022
  • Customer Satisfaction
  • Team building
  • Ability
  • New Product Information
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.

Order Processer/Invoicing Clerk/Administrator

Maternitea
02.2021 - 01.2022
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Recommended merchandise and services that would meet customer need
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Contact customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

FInancial Assistant and Enrolments Officer

Kindalin Early Learning Centres
01.2017 - 04.2020
  • Maintained detailed and accurate records between multiple databases and programs.
  • Maintain and build relationships with clients, management and staff
  • Billing and financial support and management
  • Communication with families and centres
  • Policy Management
  • Event Planning
  • Scheduling Management
  • Investigated issues and created solutions for new customers.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
  • Fostered new business relationships through inbound lead follow-up.
  • Input accurate payment details and managed reports.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Updating systems
  • Training and implementing new systems
  • Enrolments Officer and finance
  • Assisting in family hardship plans
  • Communicating with Centre Directors and .Management
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.

Customer Service Officer

Kindalin Early Learning
04.2014 - 10.2015
  • Helped large numbers of customers every day with a positive attitude and focus on customer satisfaction.
  • Reception duties and general staff and management support
  • Enrolment enquiries, centre tours and Orientations
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Policy management and WHS
  • Completed data entry to record call notes, suggestions and questions.
  • processed online enquiries
  • Managed enquiry at local career expos and centre promotion in local settings (shopping centres)

Early Childhood Educator

Kindalin Early Learning
04.2005 - 04.2013
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • A Variety or roles within the centre- room coordinator, 2IC, Acting Director, administration, additional support worker.
  • Promote physical, academic and social development by implementing diverse classroom and outside activities.
  • Programming and Planning
  • Centre Management and Policy Management
  • Appropriate communication with Families and managing concerns and problems.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Communicated with parents and other staff about student progress.
  • Consulted with parents to build and maintain positive support networks and support continuing education.


Education

High School Diploma -

OLMC
Parramatta, NSW
12.2004

Skills

  • Customise Documents
  • Manage Schedules
  • Policy management
  • Support staff
  • WWCC
  • Organised
  • Perform new enrolment tours and orientations
  • Ordering stock and keeping an organised environment
  • Management support
  • Good phone manner
  • Data Integrity
  • Client Relationships
  • Customer Inquiries
  • Customer Care
  • Team Support
  • Inbound Calls
  • Data entry and file creation and management
  • Adapt skills for different environments
  • Compassionate and kind
  • Housekeeping
  • Time management
  • Reliability and punctuality
  • Problem-solving
  • Data entry
  • Critical thinking
  • Active listening
  • Work as a team or independent
  • Relationship building
  • Basic Microsoft Excel
  • Microsoft outlook and word
  • Follow-up skills
  • Staff training
  • Prioritization
  • Willingness to learn
  • Warm and welcoming manner

Timeline

Centre Cleaner

Tilly’s Play and Development Centre
02.2024 - 01.2025

CSO

Finesse Financial Advisers
01.2022 - 12.2022

Order Processer/Invoicing Clerk/Administrator

Maternitea
02.2021 - 01.2022

FInancial Assistant and Enrolments Officer

Kindalin Early Learning Centres
01.2017 - 04.2020

Customer Service Officer

Kindalin Early Learning
04.2014 - 10.2015

Early Childhood Educator

Kindalin Early Learning
04.2005 - 04.2013

High School Diploma -

OLMC

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Aimee Watson