Aimee Were
Alexandra Hills,QLD
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Counselling Student Placement
Borallon Training and Correctional Centre
Ironbank
03.2024 - Current
- During my final year of studies, I am currently engaged with Borallon Training and Correction Centre to complete my student placement
- As a counselling student I facilitate inter-prison prisoner transfers, cultural programs, case management, case conferencing, risk management, individual prisoner counselling, and promotion of general and psychological health and wellbeing.
Disability Support Worker
Integrate Disability Solutions
Cleveland
03.2024 - Current
- 24-hour Disability support
- Duties Included – Home Care, including meals, washing, cleaning, personal care, etc
- Management of medication
- Day-to-day home and recreational support, appointment assistance, group participate, life skills development, transportation, and rehabilitation
- Adhering to relevant legislations and guidelines
- Previously worked as an independent support worker from June 2023 – March 2024
Youth Engagement Role – Volunteer (Shok Start Coaching)
Wellington Point High School
Cleveland
07.2023 - Current
- Casually engaged in a program where we teach and provide mentoring support to disengaged students
- The program prepares students with self-defense techniques, how to deal with emotions, and how to ground themselves when difficult situations arise.
Volunteer Mentor and Tutor
Beyond the Broncos
Cleveland
08.2023 - 12.2023
- Mentoring and tutoring students to increase school attendance and academic results.
- Working with Aboriginal and Torres Strait Islanders both in and out of the classroom.
- Liaising with teachers for assistance on areas of improvement.
- Engaging in rewards programs to promote engagement.
Administration and Reception
Helen Kershaw and Associates Psychology
09.2020 - 02.2023
- Supporting a local psychology practice in all their administration and reception needs
- Duties Included – Answering phones and emails
- Scheduling appointments
- Payments for therapy sessions and reports
- Liaison of reports and information to other medical professionals
- Ensuring client files are kept up to date
- Management of practice registrations and insurance.
Infinity Cruise – Premium Wholesale Consultant
Flight Centre Travel Group
09.2020 - 02.2023
- In November 2018, I transitioned to Infinity Cruise (Flight Centre Travel Group), working as a Wholesale Cruise Consultant in our Premium Cruise Team
- Within this role, I expanded my Cruise knowledge worldwide and assisted Travel Agents in booking the right cruise for their customers
- During this time, I learnt to manage high call volumes, emails and meeting monthly targets.
Travel Consultant, Assistant Team Leader
Flight Centre Travel Group
03.2016 - 09.2020
- Upon initial employment with the Flight Centre group, I was a Travel Agent for Travel Associates
- After 12 months, I progressed to Assistance Team Leader in the store
- Duties Included – Answering phones and emails
- Liaising with customers to plan their travel for either business or personal
- Management of invoicing and payments
- End-of-month finance reconciliation
- Training and development of new staff members
- Meeting daily and monthly sales targets.
Education
Bachelor of Counselling -
Griffith University
Brisbane, QLD10.2024
Certificate of III in Retail -
Flight Center Business School
Brisbane, QLD2017
Business At Work
Brisbane, QLD2012
Dual Diploma of Tourism And Events Management - Tourism
Metropolitan South TAFE
Mount Gravatt2010
Certificate II in Business - Business
Carmel College
Thornlands, QLD2009
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
Timeline
Counselling Student Placement
Borallon Training and Correctional Centre
03.2024 - Current
Disability Support Worker
Integrate Disability Solutions
03.2024 - Current
Volunteer Mentor and Tutor
Beyond the Broncos
08.2023 - 12.2023
Youth Engagement Role – Volunteer (Shok Start Coaching)
Wellington Point High School
07.2023 - Current
Administration and Reception
Helen Kershaw and Associates Psychology
09.2020 - 02.2023
Infinity Cruise – Premium Wholesale Consultant
Flight Centre Travel Group
09.2020 - 02.2023
Travel Consultant, Assistant Team Leader
Flight Centre Travel Group
03.2016 - 09.2020
Bachelor of Counselling -
Griffith University
Certificate of III in Retail -
Flight Center Business School
Business At Work
Dual Diploma of Tourism And Events Management - Tourism
Metropolitan South TAFE
Certificate II in Business - Business
Carmel College