Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aimee Were

Alexandra Hills,QLD

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Counselling Student Placement

Borallon Training and Correctional Centre
03.2024 - Current
  • During my final year of studies, I am currently engaged with Borallon Training and Correction Centre to complete my student placement
  • As a counselling student I facilitate inter-prison prisoner transfers, cultural programs, case management, case conferencing, risk management, individual prisoner counselling, and promotion of general and psychological health and wellbeing.

Disability Support Worker

Integrate Disability Solutions
03.2024 - Current
  • 24-hour Disability support
  • Duties Included – Home Care, including meals, washing, cleaning, personal care, etc
  • Management of medication
  • Day-to-day home and recreational support, appointment assistance, group participate, life skills development, transportation, and rehabilitation
  • Adhering to relevant legislations and guidelines
  • Previously worked as an independent support worker from June 2023 – March 2024

Youth Engagement Role – Volunteer (Shok Start Coaching)

Wellington Point High School
07.2023 - Current
  • Casually engaged in a program where we teach and provide mentoring support to disengaged students
  • The program prepares students with self-defense techniques, how to deal with emotions, and how to ground themselves when difficult situations arise.

Volunteer Mentor and Tutor

Beyond the Broncos
08.2023 - 12.2023
  • Mentoring and tutoring students to increase school attendance and academic results.
  • Working with Aboriginal and Torres Strait Islanders both in and out of the classroom.
  • Liaising with teachers for assistance on areas of improvement.
  • Engaging in rewards programs to promote engagement.

Administration and Reception

Helen Kershaw and Associates Psychology
09.2020 - 02.2023
  • Supporting a local psychology practice in all their administration and reception needs
  • Duties Included – Answering phones and emails
  • Scheduling appointments
  • Payments for therapy sessions and reports
  • Liaison of reports and information to other medical professionals
  • Ensuring client files are kept up to date
  • Management of practice registrations and insurance.

Infinity Cruise – Premium Wholesale Consultant

Flight Centre Travel Group
09.2020 - 02.2023
  • In November 2018, I transitioned to Infinity Cruise (Flight Centre Travel Group), working as a Wholesale Cruise Consultant in our Premium Cruise Team
  • Within this role, I expanded my Cruise knowledge worldwide and assisted Travel Agents in booking the right cruise for their customers
  • During this time, I learnt to manage high call volumes, emails and meeting monthly targets.

Travel Consultant, Assistant Team Leader

Flight Centre Travel Group
03.2016 - 09.2020
  • Upon initial employment with the Flight Centre group, I was a Travel Agent for Travel Associates
  • After 12 months, I progressed to Assistance Team Leader in the store
  • Duties Included – Answering phones and emails
  • Liaising with customers to plan their travel for either business or personal
  • Management of invoicing and payments
  • End-of-month finance reconciliation
  • Training and development of new staff members
  • Meeting daily and monthly sales targets.

Education

Bachelor of Counselling -

Griffith University
Brisbane, QLD
10.2024

Certificate of III in Retail -

Flight Center Business School
Brisbane, QLD
2017

Business At Work
Brisbane, QLD
2012

Dual Diploma of Tourism And Events Management - Tourism

Metropolitan South TAFE
Mount Gravatt
2010

Certificate II in Business - Business

Carmel College
Thornlands, QLD
2009

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving

Timeline

Counselling Student Placement

Borallon Training and Correctional Centre
03.2024 - Current

Disability Support Worker

Integrate Disability Solutions
03.2024 - Current

Volunteer Mentor and Tutor

Beyond the Broncos
08.2023 - 12.2023

Youth Engagement Role – Volunteer (Shok Start Coaching)

Wellington Point High School
07.2023 - Current

Administration and Reception

Helen Kershaw and Associates Psychology
09.2020 - 02.2023

Infinity Cruise – Premium Wholesale Consultant

Flight Centre Travel Group
09.2020 - 02.2023

Travel Consultant, Assistant Team Leader

Flight Centre Travel Group
03.2016 - 09.2020

Bachelor of Counselling -

Griffith University

Certificate of III in Retail -

Flight Center Business School

Business At Work

Dual Diploma of Tourism And Events Management - Tourism

Metropolitan South TAFE

Certificate II in Business - Business

Carmel College

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Aimee Were