Aimee Williamson
Cobar,NSW
Summary
Dynamic and dependable professional with a strong background in customer service at . Recognized for exceptional communication and problem-solving skills, adept at multitasking in fast-paced environments. Committed to fostering teamwork and delivering outstanding guest experiences while ensuring compliance with safety regulations. Passionate about continual improvement and maintaining a positive atmosphere.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Console
Inland Petroleum
09.2024 - Current
- Followed food safety guidelines to maintain a safe work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Showcased effective communication skills in verbal and written forms.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills
- Promoted positive company image by consistently delivering professional service to all customers
- Delivered exceptional guest experiences through attentive service and quick response to issues providing friendly and proactively assisting guest With their need's.
- Managed cash register transactions, maintaining accuracy and security at all times.ensuring uninterrupted services throughout operating hours.
Bartender
Cobar Memorial Services Club
01.2021 - 09.2024
- Handled large customer influxes during special events, nights, and weekends.
- Executed cash management duties responsibly.
- Prepared cash drawers and conducted inventory checks as part of daily responsibilities.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Fostered a collaborative atmosphere by engaging in effective teamwork.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed bar presentation and inventory to enhance customer experience.
- Followed alcohol awareness procedures for Adhered to state laws regarding alcoholic beverage services and customer regulations preventing excessive guest intoxication
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Streamlined bar operations by maintaining clean and organized work area,
- Ensured compliance with health and safety regulations, by routinely checking and Verifying drinking age requirements of customers by carefully reviewing photo identification.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Receptionist
Town and Country
03.2018 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cashier
IGA Supermarket
02.2010 - 08.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup at key times.
Education
Year 11 -
Cobar High School
12.2010
Certificate II - Beauty
TAFE
Cobar, NSW12.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
- Calm under pressure
Certification
RSA and RCG
Licence number –
CCH10193644
Expiry date – 28.5.2028
Certificate of Completion,
AIMEE WILLIAMSON
Keno Advanced Training NSW
Keno Advanced Training NSW
07/06/2023
Ralf Bzdega, Head of
Trade Engagement and
Operations - Keno
Tabcorp Holdings Ltd
Level 32, 680 George St
Certificate of Completion,
AIMEE WILLIAMSON
Responsible Play - NSW
Responsible Play - NSW
07/06/2023
Ralf Bzdega, Head of
Trade Engagement and
Operations - Keno
Tabcorp Holdings
TA B
TAB C O M P L I A N C E
TRAINING - VIC/NSW/ACT - 2022
A i m e e Williamson
Completed On August 15th, 2022
Refrences
Dale russell - 0455 189 760
Linda Carter -0419 691 658
Kelly Townsend -0499 270 481
Bailey hector -0484001177
Timeline
Console
Inland Petroleum
09.2024 - Current
Bartender
Cobar Memorial Services Club
01.2021 - 09.2024
Receptionist
Town and Country
03.2018 - 11.2021
Cashier
IGA Supermarket
02.2010 - 08.2016
Year 11 -
Cobar High School
Certificate II - Beauty
TAFE
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