Aimee Wilson

As a student, I assisted in the delivery of high-quality patient care through effective communication with the interdisciplinary healthcare team across 2 weeks. I worked alongside experienced nursing professionals to learn new procedures and skills. I had the opportunity to observe and assist nursing staff to provide optimal healthcare to patients.

Over the 4 weeks I was a student doing a clinical placement, I was able to practice the skills learnt under the scope of a student to provide efficient and optimal care under the supervision of registered nurses. While on this placement, I independently was able to monitor patient vital signs, and report any changes to experienced nursing staff.

Developed nursing skills under the guidance of experienced preceptors, implementing evidence-based practices for optimal outcomes, and was able to support the nursing team by assisting with administrative tasks such as charting updates, supply inventory management, and scheduling appointments when necessary.

Switching into the shoes of a student paramedic, I was able to observe and assist in particular areas, where high levels of care was given to patients in need of transportation or assistance. To enhance the efficiency of completing jobs, I assisted in completing vehicle and equipment checks. I also communicated with the patients, and recorded relevant vital signs, history and information to pass onto relevant healthcare clinicians.

In my current role, I am responsible for many aspects of the store, to ensure it continues to run at an optimal standard for both the staff and customers. Firstly, it is my responsibility to greet and serve customers, process their transactions, and make their drinks to a standard that we are proud of. As a team leader, I coordinate the staff accordingly, to ensure that there is a steady flow of drinks being made in efficient times. Additionally, in quiet periods, I am assisting the staff to maintain a clean and sanitized environment. I also have the responsibility of counting the money at the start and end of the day, make bank deposits, and make appropriate orders of all the supplies needed to ensure the smooth running of the store.

As a customer care officer, many of my roles included basic administrative duties such as filing and scanning of documentation, as well as answering calls, directing calls to relevant staff, or assisting with the calls myself. In addition to this, I had the responsibility of correctly inputting orders into COMPASS, following up orders, and liaising with customers via email or the phone.

In this role, it was my responsibility to prepare fresh lemonades, juices and frozen slushies in fast paced environments, such as music festivals, markets and large events. The job also included the setting up and unpacking of the store, and maintaining cleanliness and organisation of my surroundings, while working collaboratively with co-workers for optimal customer satisfaction. Additionally, I managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.

My role on the registers meant I was the final staff member as patrons exited the store. It was my responsibility to serve customers with respect and dignity, complete the scanning of their groceries and have the skills to complete a cash or eftpos transaction. I collaborated with team members to maintain a clean and organized checkout area, and assisted customers in finding particular items store wide.