Aimee Wright
Byron Bay,NSW
Summary
Psychology Honours graduate with extensive experience in medical administration and current involvement in the NSW Workers Compensation Scheme. Proficient in managing workers' compensation claims and building strong relationships with injured workers, employers, and medical teams. Expertise in medical report preparation and providing emotional and practical support to clients. Demonstrated ability to excel in collaborative environments, ensuring timely benefits and successful recovery outcomes.
Overview
14
14
years of professional experience
Work History
Case Manager
QBE
Lismore, NSW
02.2025 - Current
- Manage workers' compensation claims for small to medium-sized businesses.
- Provide support to both injured workers and their employers throughout recovery, to support a safe and successful return to work.
- Maintain regular communication with injured workers, their employers, treating doctors, allied health teams, and rehabilitation consultants.
- Attend medical case conferences with injured workers, their treating medical team, and rehabilitation consultants.
- Review allied health, diagnostic, and medical treatment approval requests.
- Calculate injured workers' average pre-injury earnings, and ensure timely payment of weekly benefits.
- Process invoices for injured workers' medical, and allied health treatments, and rehabilitation costs.
- Completing referrals for rehabilitation services and independent medical examinations.
- Work and communicate effectively within a cohesive team of case managers, technical specialists, and injury management specialists.
Medical Transcriptionist
Focus Eye Centre
Kingsford, NSW
01.2019 - Current
- Dictaphone typing (100WPM) of specialist medical reports for a team of Ophthalmic surgeons.
Medical Administrator
Focus Eye Centre
Kingsford, NSW
10.2019 - 12.2023
- General administrative, customer service and reception duties.
- Management of consultation diaries and referral triaging.
- Surgical booking, invoicing, confirmation, admission processing, private account billing and Medicare/Private Health fund account billing.
- Management of daily banking, petty cash (Xero), and Medicare billing.
- Dictaphone typing (100WPM) of specialist medical reports.
Psychosocial Support Worker
Sykee
North Sydney, NSW
01.2022 - 01.2023
- Provided emotional and practical support to vulnerable adults, presenting with varied and complex mental health needs.
- Developed positive relationships with clients while always maintaining professional boundaries.
- Encouraged and assisted clients in participating in social activities that promoted their physical health and psychological well-being.
- Maintained accurate records, and reported client progress.
Operations Manager
Dokotela
Bondi Junction, NSW
01.2018 - 01.2019
- Managed the Operations team, including new staff onboarding and training, rostering, and processing weekly timesheets.
- Liaised internally with Psychiatrists and Psychologists and fostered working partnerships with external general practitioners, mental health nurse practitioners and regional mental health clinics.
- Processed Medicare billing for specialist telehealth Psychiatry consultations, assisted Operations Team with incoming and outgoing communication with patients and clients and designed and distributed quarterly Dokotela Newsletter.
- Chaired weekly meetings and recording meeting minutes.
Medical Administrator
Eye Specialist Practice
Bondi Junction, NSW
01.2017 - 01.2018
- General reception and administrative duties.
- Organised consultation, surgical bookings, and processing surgical payments.
- Processed weekly staff pay (MYOB), and processed daily and weekly practice banking.
- Transcription of specialist ophthalmic medical reports (100 WPM).
Medical Administrator
Focus Eye Centre
Double Bay, NSW
01.2016 - 01.2017
- Performed general administrative, customer service and reception duties.
- Answered phones, responded to correspondence in/out of the practice via email, post mail and fax.
- Scheduled specialist consultations for a team of Ophthalmic surgeons.
Customer Service Representative
Hanrob Pet Hotels
Sydney Airport, NSW
01.2014 - 01.2016
- General reception and customer service duties, including answering phones, responding to emails, maintaining reception cleanliness, and opening/closing the facility.
- Checked in and out both dogs and cats from the boarding facility, and animal handling.
- Provided pet updates to owners.
- Managed social media presence and correspondence.
Medical Receptionist
Bondi Junction Medical Practice
Bondi Junction, NSW
01.2011 - 01.2012
- General reception and administrative duties, including answering phones, organising correspondence in and out of the practice, including fax, mail, and email, and opening and closing procedures for the practice.
- Scheduled appointments and managing the diaries of health professionals.
- Processed patient payments and Medicare/private claims.
- Assisted General Practitioners, allied health professionals, and patients.
Education
Bachelor of Science (Psychology) Honours - Psychology
University of Southern Queensland
Toowoomba, QLDBachelor of Psychological Science -
University of New England
Armidale, NSWBachelor of Media Communication -
Charles Sturt University
Bathurst, NSWHigher School Certificate -
St Catherine’s Girls School
Sydney, NSWSkills
- Understanding workers' compensation and compliance in NSW
- Understanding of psychological injury and disorders
- Patient intake assessment
- Providing emotional support and counselling skills
- Understanding medical terminology
- Report writing and medical report preparation
- Medical records maintenance
- Invoice processing
- Data entry accuracy
- Relationship building
- Team collaboration
- Time management
- Professional demeanor
- Task prioritisation
- Goal setting
- Organisation and time management
- Attention to detail
- Effective communication
References
Available upon request.
References
References available upon request.
Timeline
Case Manager
QBE
02.2025 - Current
Psychosocial Support Worker
Sykee
01.2022 - 01.2023
Medical Administrator
Focus Eye Centre
10.2019 - 12.2023
Medical Transcriptionist
Focus Eye Centre
01.2019 - Current
Operations Manager
Dokotela
01.2018 - 01.2019
Medical Administrator
Eye Specialist Practice
01.2017 - 01.2018
Medical Administrator
Focus Eye Centre
01.2016 - 01.2017
Customer Service Representative
Hanrob Pet Hotels
01.2014 - 01.2016
Medical Receptionist
Bondi Junction Medical Practice
01.2011 - 01.2012
Bachelor of Science (Psychology) Honours - Psychology
University of Southern Queensland
Bachelor of Psychological Science -
University of New England
Bachelor of Media Communication -
Charles Sturt University
Higher School Certificate -
St Catherine’s Girls School
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