Open To Work
Aime Jane Roque
Tumut,NSW
Summary
Friendly and reliable customer service professional with experience in café service, front desk operations, and high-volume customer environments. Skilled in assisting customers, handling transactions, and maintaining a clean and organized workspace. Works efficiently in fast-paced settings and committed to delivering excellent customer service. A positive team player with a strong work ethic and willingness to learn.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative - Healthcare Account (Contractual)
Optum Global Solutions - Philippines
Quezon City, Philippines
07.2025 - 10.2025
- Delivered professional and friendly service while handling customer inquiries
- Managed sensitive information with accuracy and confidentiality
- Resolved issues efficiently, maintaining high customer satisfaction
Customer Service Representative - Business Account
Afni International - Philippines
Quezon City, Philippines
07.2022 - 04.2025
- Assisted customers with account concerns in a fast-paced environment
- Demonstrated strong communication and problem-solving skills
- Maintained professionalism and positive customer interactions
Research Aide Assistant
Mindoro State University
Bongabong, Philippines
07.2021 - 07.2022
- Performed administrative tasks including data entry and record keeping
- Maintained organized and accurate documentation
- Supported team tasks with attention to detail
Customer Service Representative - Sales Account
Sequential Technology International - Philippines
Quezon City, Philippines
10.2019 - 07.2020
- Assisted customers with product inquiries and issue resolution
- Maintained accurate customer records
- Provided efficient and friendly service
Dining Staff / Front Desk (OJT → Absorbed Employee)
Greg & Sally Tree Garden Cafee
Marikina City, Philippines
07.2017 - 04.2019
- Welcomed and assisted customers with orders and seating
- Took orders and supported food service operations
- Maintained cleanliness and hygiene standards in dining areas
- Managed reservations and handled customer inquiries
Education
BACHELOR IN INDUSTRIAL TECHNOLOGY - Major in FOOD AND SERVICE MANAGEMENT
Marikina Polytechnic College
Marikina 06.2015 - 05.2019
Skills
- Customer Service & Customer Engagement
- Cash Handling & POS Systems
- Order Taking & Food Preparation Support
- Communication & Teamwork
- Time Management & Multitasking
- Cleaning & Food Safety Standards
- Problem Solving & Customer Assistance
- Attention to Detail
Languages
- Tagalog/Filipino
- English
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$30/hr - $1000/hrTimeline
Customer Service Representative - Healthcare Account (Contractual)
Optum Global Solutions - Philippines
07.2025 - 10.2025
Customer Service Representative - Business Account
Afni International - Philippines
07.2022 - 04.2025
Research Aide Assistant
Mindoro State University
07.2021 - 07.2022
Customer Service Representative - Sales Account
Sequential Technology International - Philippines
10.2019 - 07.2020
Dining Staff / Front Desk (OJT → Absorbed Employee)
Greg & Sally Tree Garden Cafee
07.2017 - 04.2019
BACHELOR IN INDUSTRIAL TECHNOLOGY - Major in FOOD AND SERVICE MANAGEMENT
Marikina Polytechnic College
06.2015 - 05.2019