Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aimen Ahmer

Carlingford,NSW

Summary

Organized and independent candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Senior Applilcation Support Analyst

National Projects & Maintenance
10.2023 - 10.2023
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Salesforce Administrator training for beginner and intermediate level.
  • Procore training for Admin.
  • Solving Oracle NetSuite troubleshooting and integration issues.
  • Website Administration using wordpress.

Application Support Analyst (Team Lead)

Container Exchange Services
01.2022 - 09.2023
  • Manage, support and administer Oracle Fusion and Oracle EPM application as required on an operational day-to-day basis and integration elements to Oracle SOA Cloud Middleware systems.
  • Provide support for incidents and problems escalated from internal and external support partners.
  • Worked directly with end users to develop suitable process Invoice workflows, Roles and Reporting (OTBI and BIP) within Oracle Fusion to enable them to perform their daily operations.
  • Implementation and testing of custom inquiry roles for enhanced security.
  • Experience with database structures, file transfer, Excel, SQL queries.
  • Ensure configuration changes are documented and have been approved via change management processes prior to prod deployment.
  • Work closely with Oracle and Oracle support partners.
  • Co-ordination with Oracle Support Partner for SAAS / PAAS application upgrades, patching and minor works activities with external vendors and internal teams, including the facilitation of the appropriate level of system and user acceptance testing and change management.
  • Managing JIRA ticketing system, Knowledgebase Article and documentation on Confluence.
  • Troubleshooting L2/L3 tickets from modules; Receivables, Payables, General Ledger, Procurement, Expenses and Cash Management.

Master Data Administrator

Container Exchange Services
06.2021 - 01.2022
  • End to end workflow data management
  • Consumer/B2B workflow management and support
  • Solving Integration issue from OIC to Oracle Fusion
  • Extraction of data from SQL, reporting using Power BI, OTBi and BIP.
  • Addressing financial critical and priority incidents on timely basis
  • Resolving incidents raised by clients and stakeholders.
  • Coordinating and level 1 diagnoses in case of a priority case.
  • Documentation / knowledge base on confluence.
  • Training new employees on B2B/Consumer and finance workflows.
  • Monitoring state of the application in production.

Reporting Analyst

Standard Chartered Bank
06.2011 - 02.2013
  • As part of the recovery and litigation team, I was responsible for extracting analysis and interpreting data to provide insights on future trends and growth of the department.
  • Designed scorecard for Collection & Recovery Staff
  • Run daily reports and audits, update spreadsheets that track specific activity within audit results, recognize data anomalies or issues.
  • Presented Monthly presentation for Top Management on behalf of Head of Recovery.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Ensure data is transferred on a daily basis so that reports are extracted for reporting / MIS.
  • Deliver productivity reports to respective managers on a timely basis.
  • Documented procedures and business processes and shared information with appropriate stakeholders.

Education

Bachelor of Engineering - Computer Engineering

NED University of Engineering & Technology
Pakistan

Skills

  • Client Relations
  • Technical Analysis
  • Technical Writing
  • Oracle Fusion
  • Salesforce Admin
  • Oracle CRM
  • Strong troubleshooting
  • Analytical skills
  • Agile practices
  • SQL
  • Power BI
  • Power Automate
  • Jira
  • Technical Leadership
  • Procore
  • Oracle NetSuite

Accomplishments

  • Best Performance Awards (Company Values) 2022
  • Best Performance Award (Peoples Choice) 2021
  • Promoted from Administrator to Team Lead in a year
  • Supervised team of 4+ staff members.
  • Led Expense Module Configuration with Project Team

Timeline

Senior Applilcation Support Analyst

National Projects & Maintenance
10.2023 - 10.2023

Application Support Analyst (Team Lead)

Container Exchange Services
01.2022 - 09.2023

Master Data Administrator

Container Exchange Services
06.2021 - 01.2022

Reporting Analyst

Standard Chartered Bank
06.2011 - 02.2013

Bachelor of Engineering - Computer Engineering

NED University of Engineering & Technology

Similar Profiles

CREATE PROFILE
Aimen Ahmer