Summary
Overview
Work History
Education
Skills
Timeline
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Ai My Nguyen

Taylor,ACT

Summary

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Proactive and caring worker with [Number] years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential.

Overview

7
7
years of professional experience

Work History

Childcare Educator

Anglicare
08.2016 - Current
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
  • Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
  • Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.

Coffee Shop Worker

My Cafe Manuka
03.2017 - 01.2023
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Diploma of Education - Education

Canberra Institute of Tech
Canberra, ACT
12.2011

Skills

  • Classroom Management
  • Lesson Planning
  • Student Engagement
  • Age-Appropriate Activities

Timeline

Coffee Shop Worker

My Cafe Manuka
03.2017 - 01.2023

Childcare Educator

Anglicare
08.2016 - Current

Diploma of Education - Education

Canberra Institute of Tech

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Ai My Nguyen