Aina Batra
Quakers Hill,NSW
Summary
Hardworking and passionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
The Grand Palace
09.2022 - 11.2023
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Business Analytics - Business And Analytical Skills
University of Technology, NSW
Sydney, NSW12.2025
Skills
- Excellent Communication Skills
- Route Management
- System Implementation
- Product Knowledge
- Teamwork and Collaboration
- Customer Relations
- Customer Account Management
- De-Escalation Techniques
- Understanding Customer Needs
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Customer Service Representative
The Grand Palace
09.2022 - 11.2023
Master of Business Analytics - Business And Analytical Skills
University of Technology, NSW
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