Aina Batra
Clyde North,VIC
Summary
I am Concierge equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
West Side Place
Southern Cross, VIC
07.2024 - Current
- Streamlined building operations for increased efficiency by maintaining accurate records and managing communication between tenants, staff, and vendors.
- Ensured a safe living environment by conducting regular security patrols and monitoring surveillance systems.
- Facilitated access control measures, ensuring only authorized individuals entered the premises to enhance security levels significantly.
- Increased tenant retention rates by consistently delivering high-quality service that exceeded expectations.
- Conducted routine inspections of common areas to identify potential hazards or maintenance needs proactively before they became larger issues.
- Coordinated maintenance requests, expediting repairs by liaising with appropriate service providers.
- Assisted with move-ins and move-outs, facilitating a smooth transition for new and departing tenants.
- Improved emergency response times by developing and implementing an updated evacuation plan in collaboration with local authorities.
- Maintained high level of professionalism and discretion when dealing with guests.
Crew Member
United Petroleum
Lyndhurst, VIC
02.2024 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Portfolio Manager
Square Yards
Delhi, India
09.2022 - 12.2023
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
- Increased client satisfaction by providing tailored financial advice and timely market updates.
- Optimized asset allocation for improved returns with thorough market research and analysis.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Continuously refined investment processes, incorporating the latest industry best practices for optimal results.
Education
Master Of Business Administration -
Holmes Institute
Melbourne, VICSkills
- Problem - Solving
- Interpersonal Skills
- System Implementation
- Access Control Systems
- Organizational proficiency
- Exceptional communication
Certification
Oscar Academy
First Aid and CPR Certified (HLTAID011)
Timeline
Concierge
West Side Place
07.2024 - Current
Crew Member
United Petroleum
02.2024 - Current
Portfolio Manager
Square Yards
09.2022 - 12.2023
Master Of Business Administration -
Holmes Institute