Aine Friel
Sydney,New South Wales
Summary
Dedicated and results-driven Administrator with a strong background in customer service and office management. Over 3 years of experience streamlining administrative operations, coordinating schedules, managing communication, and ensuring smooth day-to-day business functions. Skilled in handling customer inquiries, resolving issues, and providing exceptional service that enhances client satisfaction. Adept at multitasking, organizing complex workflows, and supporting cross-functional teams to achieve operational efficiency. Proven ability to build positive relationships with clients, manage databases, and utilize software tools to improve productivity and service delivery. Known for a strong work ethic, excellent problem-solving skills, and a customer-focused approach to all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Traffic controller
Killard Group
Sydney, New South Wales
11.2024 - Current
- Implemented temporary traffic management plans during road works and ensured safety to workers, motorists and pedestrians.
- Controlled traffic flow during lane closures by using stop slow bats and boom gates.
- Coordinated and communicated with other traffic controllers by using radios, hand signals and clear verbal instruction.
Facility Concierge
CBRE - Coca-Cola Account
North Sydney
03.2025 - 04.2025
- Managed reservation system accurately, reducing booking conflicts.
- Greeted and welcomed guests and staff and facilitated efficient check-ins and check-outs for seamless guest transitions and provided them with visitor passes.
- Coordinated transportation arrangements for timely pick-ups and drop-offs.
- Collaborated efficiently with team members for streamlined operations.
- Managed front desk operations effectively during peak hours.
CAD designer
H&A Mechanical Services
Draperstown, Co. Derry
07.2021 - 09.2024
- Utilised CAD software to create innovative designs of social housing heating systems and kitchen upgrades.
- Managed multiple schemes/projects simultaneously whilst maintaining strict deadlines.
- Interpreted surveyors sketches to develop and produce accurate and precise designs.
Administrator
H&A Mechanical Services
Draperstown, Co. Derry
07.2021 - 09.2024
- Provided comprehensive secretarial support to the management ensuring smooth daily operations within the office.
- Handled sensitive information and maintained confidentiality as required when working with social housing tenant's.
- Managed customer service queries by liaising with managers and sub contractors on site.
- Compiled essential data into useful spreadsheets and presentations for internal and customer-facing needs.
- Designed and implemented training plans for new and current members of staff.
Customer retail assistant
Straw Service Station
Draperstown, Co. Derry
07.2015 - 05.2021
- Tasked with delivering all aspects of customer service, consistently maximising sales and profits, advising on/promoting shop goods/merchandise, operating tills/processing payments, handling deliveries, stock replenishment, pricing and display, general housing keeping duties.
- Charged with processing payments to suppliers and designated key holder, responsible for opening/securing shop premises
Education
BSc Degree - Biomedical Engineering
University of Ulster
Jordanstown 09/2018 - 04/2021
A-Levels -
St Mary’s Grammar School
Magherafelt, Mid Ulster /2016 - /2018
GCSEs -
St. Mary’s Grammar School
Magherafelt, Mid Ulster /2011 - /2016
Skills
- Excellent communication skills
- Office management skills
- Teamwork skills
- Excellent organisation skills
- Complex problem navigation
- Attention to Detail
- AutoCAD skillset
- Mechanical design knowledge
- NSW HR License
Certification
- NSW White Card October 2024
- NSW Traffic Control Card November 2024
- NSW Implement Traffic Control Plans Card November 2024
- Manual Handling July 2024
- Asbestos Awareness July 2024
- Basic First Aid Skills August 2018
Affiliations
- Crossfit
- Nutrition
- Sports
- Animals
- Music
- Travel
References
References available upon request.
Timeline
Facility Concierge
CBRE - Coca-Cola Account
03.2025 - 04.2025
Traffic controller
Killard Group
11.2024 - Current
Administrator
H&A Mechanical Services
07.2021 - 09.2024
CAD designer
H&A Mechanical Services
07.2021 - 09.2024
Customer retail assistant
Straw Service Station
07.2015 - 05.2021
BSc Degree - Biomedical Engineering
University of Ulster
09/2018 - 04/2021
A-Levels -
St Mary’s Grammar School
/2016 - /2018
GCSEs -
St. Mary’s Grammar School
/2011 - /2016
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