Ainesa Ryan
Home Hill,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Call Center Consultant
RACQ
Eight Mile Plains, QLD
12.2020 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Upheld high standards of professionalism throughout all interactions with clients, colleagues, and supervisors alike.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Manager
McDonald's Restaurant
Underwood, QLD
10.2016 - 12.2020
- McDonald’s Shift Supervisor for one year
- McCafé barista for three years
- Communicated clearly with employees, managers and suppliers to keep everyone on same page and working toward established business goals.
- Helped organise McHappy Day (Ronald McDonald Foundation fundraising)
- Completed Food Safety tasks ensuring our products and the environment we stored our products in were compliant with Food Safety Regulations
- Handled cash and eftpos payments
Education
Year 12 Certificate -
Mount Gravatt State High School
Mount Gravatt, QLD11.2019
Skills
- Technical Troubleshooting
- Customer Support
- Cash Handling
- Inbound phone calls
- Professional telephone demeanor
- Appointment Scheduling
- Answering questions
- Computer Skills
- Problem-solving skills
- Product Recommendations
References
McDonald's
Elijah Wells - Department Manager
Ph: 0456 595 456
RACQ
Brendan Gill - Senior Consultant/ Team Leader
Ph: 0422 554 253
Timeline
Call Center Consultant
RACQ
12.2020 - Current
Manager
McDonald's Restaurant
10.2016 - 12.2020
Year 12 Certificate -
Mount Gravatt State High School