Ainslee Anderson
Toowoomba,QLD
Summary
I have worked the past 12 years in a veterinary support role including reception, administrative, clinical support and clinical record keeping responsibilities. Since 2018, I have engaged in part-time study of the Bachelor of Clinical Exercise Physiology at the University of New England. Heading into my final years of study, I am looking for employment in which I will gain exposure and experience in my chosen future career. My areas of interest currently are cardiac and musculoskeletal rehabilitation, cancer and healthy ageing.
Overview
20
20
years of professional experience
Work History
Veterinary Receptionist
Herriot House Veterinary Surgery
09.2012 - Current
- Triage incoming patients and phone calls to determine treatment needs and urgency of care and provide advice to clients.
- Facilitate smooth daily operations through triaging, directing inquiries, and taking messages for veterinarians as needed.
- Provide compassionate support during difficult situations such as end-of-life consultations or emergency visits.
- Ensure policies and procedures are followed with medication dispensing, follow up consultations and surgical patients.
- Assist veterinarians and nurses in providing timely care to patients through patient restraint for blood collection and various treatments.
- Provide education on proper animal care practices including prophylactic treatments, nutrition and aftercare following surgery or veterinary procedures and treatments.
- Maintain accurate medical records.
- Maintain high standards of hygiene and cleanliness.
- Build strong relationships with clients through attentive listening skills, empathy, and professional demeanour during.
- Manage multi-line phone system.
Administration Assistant
Queensland Health, Princess Alexandra Hospital
01.2005 - 01.2010
Education
Bachelor of Clinical Exercise Physiology- GPA 6.68
University of New England
Armidale, NSW12.2026
REFEREES
Kate Hertrick
Practice Manager
Herriot House Veterinary Surgery
Megan Bartlett
Clinical Lead Veterinarian
Herriot House Veterinary Surgery
Melinda Christiansen
Former Clinical Lead Veterinarian
Herriot House Veterinary Surgery
Hannah McNeil
Former Head Nurse
Herriot House Veterinary Surgery
Timeline
Veterinary Receptionist
Herriot House Veterinary Surgery
09.2012 - Current
Administration Assistant
Queensland Health, Princess Alexandra Hospital
01.2005 - 01.2010
Bachelor of Clinical Exercise Physiology- GPA 6.68
University of New England
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