AINSLEE LYNCH
Annerley,QLD
Summary
Upbeat customer service professional with extensive background in administration settings. Well-spoken and friendly with excellent problem-solving skills. Accustomed to working in fast-paced & high intensity environments. Expertise in using Microsoft Suites & navigating computer software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Connor, Men’s Clothing, Sunshine Coast/ Brisbane
Brisbane, QLD
11.2022 - Current
- Sunshine Coast locations Dec 2022- May 2023
- Brisbane locations May 2023- current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Responsible for transporting merchandise between Connor locations.
Sales Advisor
Youi Insurance
03.2022 - 11.2022
- Developed effective customer relationships.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Extensive knowledge of Microsoft Suties; including Outlook, Word, Excel & Office.
- Responsible for data entry & maintaning customer records.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Receptionist
BinCo ACT Pty Ltd
Canberra, ACT
01.2021 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Organised, maintained and updated information in computer databases.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Customer Service Attendant, Barista
Bittersweet Café
Kingston, ACT
07.2020 - 01.2022
- Provided efficient, reliable, and high-quality customer service.
- Responsible for training new staff members.
- Coordinate and manage large groups of patrons.
Education
Canberra College- ACT Senior Secondary Certificate
2019-2020St Clare’s College Canberra- ACT Yr 10 Certificate
2015-2018Skills
- Customer and client relations
- Telephone skills
- Data entry
- Effective communicator
- Collaborative team member
- Self motivated
- Efficient
- Strong work ethic
Certification
PROFESSIONAL REFERENCES
Tashana Hardy
Supervisor of Connor, Brookside
Contact: 0406 179 636
Tashana.Hardy@gmail.com
Toby Connolly
Supervisor at Youi Insurance, Sunshine Coast
Contact: 0401 956 507
TobyConnolly123@yahoo.com.au
Timeline
Sales Assistant
Connor, Men’s Clothing, Sunshine Coast/ Brisbane
11.2022 - Current
Sales Advisor
Youi Insurance
03.2022 - 11.2022
Receptionist
BinCo ACT Pty Ltd
01.2021 - 03.2022
Customer Service Attendant, Barista
Bittersweet Café
07.2020 - 01.2022
Canberra College- ACT Senior Secondary Certificate
St Clare’s College Canberra- ACT Yr 10 Certificate