AINSLEY MCCARTHY
Summary
I am a recent high distinction graduate of the Bachelor of Arts, majoring in Psychology and Politics, and am due to begin my Postgraduate studies in Psychology at the beginning of 2024. I am specifically looking to immerse myself in within a private practice environment, as I hope to pursue a career in counselling psychology. My experience as a retail manager and operations manager adds a unique dimension to my skillset which I believe will make me a valuable addition to your team.
Overview
4
4
years of professional experience
Work History
Retail Manager
Bon Emil
07.2022 - 08.2023
- Oversaw daily boutique operations
- Managed team of 6 sales associates, providing leadership, guidance, and performance feedback to drive sales and enhance customer service.
- Monitored inventory levels, conducted regular stock assessments, and placed replenishment orders to ensure product availability and minimise stockouts.
- Conducted staff training and development sessions to enhance product knowledge, sales techniques, and customer engagement.
- Analysed sales data and performance metrics to identify trends, opportunities, and areas for improvement, adjusting strategies accordingly.
Operations Manager
Project Bravo Group
09.2021 - 03.2022
- Ensured operational activities remained on time and within defined budget.
- Researched operational opportunities and performed cost-benefit analyses.
- Liaised with suppliers to negotiate pricing and coordinate deliveries.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Retail Supervisor /Customer Care Specialist
Homebodii
11.2019 - 08.2021
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Oversaw daily boutique operations
Education
Bachelor of Arts - Psychology / Politics
The University of Melbourne
07.2023
Skills
- Knowledge of psychological concepts and treatments
- Highly efficient organisational, and time management skills
- Strategic planning and scheduling skills
- Client service oriented
- Strong verbal and written communication skills
- High levels of professionalism adaptability
- Computer literacy skills
Timeline
Retail Manager
Bon Emil
07.2022 - 08.2023
Operations Manager
Project Bravo Group
09.2021 - 03.2022
Retail Supervisor /Customer Care Specialist
Homebodii
11.2019 - 08.2021
Bachelor of Arts - Psychology / Politics
The University of Melbourne