Ainsley Zammit
Vineyard,Australia
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in animal monitoring, medical record-keeping, and healthcare of patients. Possesses excellent communication and employee service skills to deliver quality patient care.
Overview
11
11
years of professional experience
Work History
Accounts Manager
Vineyard Veterinary Hospital (VETPARTNERS)
2023.05 - Current
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Strengthened relationships with key clients, leading to increased repeat business.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decision making.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Streamlined account management processes for better organization and time management.
- Conducted thorough credit assessments on potential clients, minimizing risk exposure for the company.
- Management of staff ensuring the accounts are attended to
Veterinary Nurse
Vineyard Veterinary Hospital (VETPARTNERS)
2013.01 - Current
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
Boarding Kennel Director
Zammit Boarding Kennels
2022.01 - 2024.01
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed staff by providing mentorship, guidance, and opportunities for professional growth.
- Ensured a safe living environment by conducting routine safety inspections and implementing necessary improvements.
- Improved kennel cleanliness by implementing thorough daily cleaning routines and maintaining organized workspaces.
- Enhanced animal care by administering medications, and providing regular grooming services.
- Maintained a safe environment for animals by promptly addressing any signs of distress or illness and seeking veterinary assistance when necessary.
Practice Manager (Fill In)
4 Paws Veterinary Hospital (VETPARTNERS)
2022.04 - 2022.09
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
Practice Manager (Fill In)
Vineyard Veterinary Hospital (VETPARTNERS)
2022.01 - 2022.07
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
Restaurant Manager
Meze Me Grove
2016.10 - 2017.07
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Waitress
Meze Me Grove
2015.11 - 2016.10
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Foundations of Nursing
Notre Dame University
Sydney, NSW12.2016
Higher School Certificate
Kincoppal Rose Bay
Sydney, NSW11.2015
Skills
- Basic Obedience Training
- Staff Management
- Health Monitoring
- Cleaning and Sanitation
- Disease Prevention
- Performance Management
- Policy Implementation
- Vital Signs Monitoring
- Medical Record-Keeping
- Invoicing
- Month-End Reporting
- Budget Review
- Data Validation
- Surgical Assistance
- Expense Tracking
- Staff Development
Timeline
Accounts Manager
Vineyard Veterinary Hospital (VETPARTNERS)
2023.05 - Current
Practice Manager (Fill In)
4 Paws Veterinary Hospital (VETPARTNERS)
2022.04 - 2022.09
Boarding Kennel Director
Zammit Boarding Kennels
2022.01 - 2024.01
Practice Manager (Fill In)
Vineyard Veterinary Hospital (VETPARTNERS)
2022.01 - 2022.07
Restaurant Manager
Meze Me Grove
2016.10 - 2017.07
Waitress
Meze Me Grove
2015.11 - 2016.10
Veterinary Nurse
Vineyard Veterinary Hospital (VETPARTNERS)
2013.01 - Current
Foundations of Nursing
Notre Dame University
Higher School Certificate
Kincoppal Rose Bay
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