AINSLIE MACKAY
Southern River,WA
Summary
Reliable Assistant in Nursing with experience in administrative roles and managing office operations. Effectively supports nursing staff with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to patient satisfaction to produce high-quality patient centre care.
Overview
17
17
years of professional experience
Work History
Assistant in Nursing
St John Of God Murdoch Hospital
09.2023 - Current
- Assisting patients with admissions in day oncology unit
- Assisting with patient health screening, vital observations and ADL’s upon admission to the unit.
- Assisting with the transfer, transport and care of patients and equipment.
- Providing emotional support and companionship to patients and their support people.
- Maintaining a clean and safe environment for patients in accordance to OSH safety guidelines.
- Collaborating with healthcare team members to ensure optimal patient care.
Patient Care Assistant and Ward Clerk/Administrator
St John of God Murdoch Hospital
05.2022 - Current
- Assisting patients with admissions and appointment setting in WebPas
- Assisting with the transfer, transport and care of patients and equipment
- Providing emotional support and companionship to patients and their support people
- Assisting with meal preparation, ensuring dietary requirements are met
- Maintaining a clean and safe environment for patients in accordance to OSH safety guidelines
- Collaborating with healthcare team members to ensure optimal patient care.
Medical Receptionist
Medibizz - Olympic Medical Centre
11.2021 - 05.2022
- Patient liaison
- Medicare, insurance and private billings for General Practice and Allied Health using Best Practice software
- Appointment bookings and patient management
- Banking and cash handling including eftpos and Hicaps
- Handling and maintaining patient records with care and confidentiality
- General administrative duties – faxing, emailing, filing, post, telephone and online enquires.
Business Support Officer
Soils Aint Soils
06.2019 - 02.2021
- Accounts Payable and Receivable duties including debtor reconciliation, invoicing, statements and creditor account payments
- Customer and supplier liaison
- Bank reconciliation in Xero
- Delivery docket reconciliation and register
- Banking and cash handling including eftpos
- Internal catalogue management
- Social media management
- Sales and quoting of product for commercial and retail customers
- Procurement and purchasing – stationary, printing, office consumables and uniforms.
Property Management Administrator
Burgess Rawson
06.2014 - 06.2019
- Accurately code invoices for payment using Company chart of accounts
- Assist with budget preparation
- Prepare basic reconciliations and finalise all reconciliations including final letters
- Resolve account queries with tenants and landlords
- Liaise with tenants and contractors directly to resolve maintenance issues
- Place and manage work orders
- Process fixed/CPI rent reviews
- Read and interpret leases to set up new tenants
- Manage distribution of funds to clients through the end of month procedure and process interim payments where required
- Maintain and utilise diary system to prompt Property Managers for rent reviews, lease expiries and arrears
- Manage the flow of all legal documents
- General admin e.g
- Filing, copying, scanning, reception cover on rotation roster.
Internal Sales Co-Ordinator/ Customer Services Officer
Specialised Furniture Imports
07.2007 - 06.2014
- Organised and planned company displays at tradeshows both local and interstate
- Managed the online sales website for the company
- Created and designed catalogues for all products.
Education
Certificate III - Health Services Assistance - Assistant in Nursing
South Metropolitan TAFE
Murdoch, WA12.2021
Associate Diploma of Health Science - Beauty Therapy
Western Australian Institute of Beauty Therapy
Perth, WA12.1998
High School Diploma -
Lynwood Senior High School
Parkwood, WA1997
Skills
- Professionalism
- Adaptability
- Self-Motivation
- Patient Assessment
- Direct Patient Care
- Proactive team member
- Risk Management
- Active Listening
- Adaptability
- Interpersonal Skills
Accomplishments
- Collaborated with a movement in the Unite States to bring their mission to Australia in the development of Bee With You - Perth. - Comfort for Cancer. The mission provides crocheted bees to individuals moving through chemotherapy and radiation as a support to for their stress and anxiety and as a reminder of their connection to the wider community.
- As part of my development within my current roles and the hospitals continual effort towards
quality improvement, I have partnered with the Standard Two - Partnering with Consumers
Standard team in the Cancer Centre. This standard aligns with me as I take great pride in
sharing ideas to improve the care we give to patients and improve the flow of the centre to
maximise the patients experience, the flow of the unit and the quality of care we continually
seek to improve upon for the consumer; the patients and their families.
Education And Qualifications
- 2021 Certificate III Health Services Assistance (Acute Care)
- 2021 First Aid Certificate
- 2021 NDIS Check – Screening ID: 77211666
- 2021 Working With Children Check
- 2021 Department of Health White Card – ID: 474942-1
- 2021 Certificate of Acknowledgment – Infection Control Training Covid-19
- 2021 Certificate of Achievement – National Hand Hygiene Initiative
- 2021 Certificate of Achievement – Principles of Infection Prevention & Control
- 2021 Certificate of Completion – Smartmove - General Module
- 2006 Introduction to Media Planning and Buying
- 2002 Introduction to Microsoft Office Word Canning College
- 1998 Associate Diploma Health Science – Beauty Therapy
- 1997 Lynwood Senior High School, completion of TEE
Tel
0402 882 780
Summary Of Key Strengths
- Strong customer service background
- Well organised with effective written and verbal communication skills
- Ability to create good relations with clients/patients, work peers and associates.
- Ability to work independently and unsupervised
- Excellent time management skills
References
- Marie Condon, Clinical Nurse Consultant–Cancer Services – St John of God Murdoch, 0413 027 714
- Gabi Watts, Regional Area Manager – Medibizz, 0406 046 357
- Robyn Ferguson, Investa Property Group – Former Director – Burgess Rawson, 0449 883 411
- Lepa Milosevich, Leasing Administration Manager – St John of God Health, 0407 385 707
Timeline
Assistant in Nursing
St John Of God Murdoch Hospital
09.2023 - Current
Patient Care Assistant and Ward Clerk/Administrator
St John of God Murdoch Hospital
05.2022 - Current
Medical Receptionist
Medibizz - Olympic Medical Centre
11.2021 - 05.2022
Business Support Officer
Soils Aint Soils
06.2019 - 02.2021
Property Management Administrator
Burgess Rawson
06.2014 - 06.2019
Internal Sales Co-Ordinator/ Customer Services Officer
Specialised Furniture Imports
07.2007 - 06.2014
Certificate III - Health Services Assistance - Assistant in Nursing
South Metropolitan TAFE
Associate Diploma of Health Science - Beauty Therapy
Western Australian Institute of Beauty Therapy
High School Diploma -
Lynwood Senior High School
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