Assist the delivery of efficient services to participants by ensuring support workers are rostered as per their competencies, availability and contracted hours whilst aligning with client choice and control.
Work alongside Training team to roster and manage any training required for all staff across Tasmania.
Adhere to rostering guidelines to ensure staff are rostered within their Enterprise Bargaining Agreement parameters and OHS requirements.
Manage personal and annual leave for all staff rosters for Tasmanian disability support workers.
Employ excellent communication and telephone skills, and the ability to communicate with a diverse range of people.
Ability to work as part of a multi-disciplinary team.
Establish relationships with other staff, clients and stakeholders alike using exemplary communication, interpersonal and listening skills.
Identify any areas of risk within the rostering systems to prevent OHS issues.
Able to multitask in a fast-paced environment through effective time-management skills.
Adept in using multiple work-related platforms (Microsoft Office, Carelink Plus, Teams)
Customer Service Team Member
Crown Cellars
08.2024 - Current
Open and closure of business.
Handle monetary transactions and provide exemplary customer service.
Prepare and serve coffee.
Stock fridges and maintain all cleaning requirements of the business.
Disability Support Worker
St Michaels Association
04.2022 - 06.2024
Company Overview: St Michaels provides National Disability Insurance Scheme (NDIS) services, advice and support to people with intellectual and physical disabilities as well as mental health concerns.
Passionate about assisting participants to reach their goals through person-centred active support.
Adhere to individual participant plans in both a team environment and autonomously.
Adhere to organizational policies and procedures.
Assist participants with community access and in home support to encourage and maintain independent living skills.
Administer medication when required.
Assist with offering informed choice and control with the aim of encouraging independence.
To advocate for participants when needed.
Maintain accurate record and report keeping skills.
Provide personal care when required.
To be positive, respectful while promoting social inclusion and a strength-based approach to develop skills and abilities.
Collaborate with stakeholders when required.
Work within the NDIS code of conduct.
Attend medical appointments.
St Michaels provides National Disability Insurance Scheme (NDIS) services, advice and support to people with intellectual and physical disabilities as well as mental health concerns.
Rostering Co-Ordinator
Able Australia
05.2019 - 02.2022
Assist the delivery of efficient services to participants by ensuring support workers are rostered as per their competencies, availability and contracted hours whilst aligning with client choice and control.
Assist with on call operations outside of business hours.
Adhere to rostering guidelines to ensure staff are rostered within their Enterprise Bargaining Agreement parameters and OHS requirements.
Manage personal and annual leave for all staff rosters for 3 states.
Employ excellent communication and telephone skills and the ability to communicate with a diverse range of people.
Ability to work as part of a multi-disciplinary team.
Establish relationships with other staff, clients and stakeholders alike using exemplary communication, interpersonal and listening skills.
Identify any areas of risk within the rostering systems to prevent OHS issues.
Able to multi-task through effective time management skills.
Office Administration
Able Australia
11.2011 - 05.2019
General office administration and reception duties (manage phones, filing, petty cash, payroll).
Provide extensive support and assistance to the Area Manager daily.
Minute meetings.
Fill shifts with staff, whilst adhering to support, budgetary, and client requirements.
Assist with HR/recruitment processing of all new staff (all aspects of onboarding).
Complete all invoicing requirements whilst adhering to budgetary parameters.
Maintain and manage staff annual leave roster to ensure support and service is not compromised.
Assist Young Adult Program with support in community-based activities if required.
Assist Training team to ensure high levels of staff participation at any rostered training sessions.
Education
Individual Support (disability)
St Michaels Training
Launceston, TAS
01-2025
Work With People With Mental Health Issues
St Michaels Training
Launceston, TAS
01-2024
Medication Endorsement
MEDECS
Launceston, TAS
05-2023
Respond To Suspected Abuse
St Michaels Training
Launceston, TAS
04-2023
Frontline Management Level 4
CSIA
12-2009
Skills
Rostering management
Compliance adherence
Leave management
Customer service
Stakeholder engagement
Effective communication
Problem-solving
Attention to detail
Team collaboration
Time management
Adaptability and flexibility
Verbal and written communication
References
Nikki Higgins - Resourcing Manager Able Australia - 0411 504 699
Grace Johnston - Exectutive Manager People and Culture - St Michaels - 03 6333 2636
Accreditations And Certifications
Certificate 3 Individual Support (Disability), CHC33021
Provide First Aid, HLTAID011
Provide Basic Life Support, HLTAID010
Provide CPR, HLTAID009
Respond to suspected abuse, CHCCCS021
Work with people with mental health issues, CHCMHS001
Recognize Healthy Body systems, HLTAAP001
Assist clients with medication, HLTHPS006
NDIS worker orientation module - quality, safety and you
Infection Control training - COVID 19
Full Tasmanian Drivers Licence
Working with Vulnerable Person Card, NDIS Endorsed
Frontline Management Level IV, Registration Number 200918291