Ainslie Parfrey
Launceston,TAS
Summary
RESUME AND PROFESSIONAL PROFILE
Overview
14
14
years of professional experience
Work History
Rostering Co-Ordinator
Able Australia
Launceston, Tasmania
01.2025 - Current
- Assist the delivery of efficient services to participants by ensuring support workers are rostered as per their competencies, availability and contracted hours whilst aligning with client choice and control.
- Work alongside Training team to roster and manage any training required for all staff across Tasmania.
- Adhere to rostering guidelines to ensure staff are rostered within their Enterprise Bargaining Agreement parameters and OHS requirements.
- Manage personal and annual leave for all staff rosters for Tasmanian disability support workers.
- Employ excellent communication and telephone skills, and the ability to communicate with a diverse range of people.
- Ability to work as part of a multi-disciplinary team.
- Establish relationships with other staff, clients and stakeholders alike using exemplary communication, interpersonal and listening skills.
- Identify any areas of risk within the rostering systems to prevent OHS issues.
- Able to multitask in a fast-paced environment through effective time-management skills.
- Adept in using multiple work-related platforms (Microsoft Office, Carelink Plus, Teams)
Customer Service Team Member
Crown Cellars
08.2024 - Current
- Open and closure of business.
- Handle monetary transactions and provide exemplary customer service.
- Prepare and serve coffee.
- Stock fridges and maintain all cleaning requirements of the business.
Disability Support Worker
St Michaels Association
04.2022 - 06.2024
- Company Overview: St Michaels provides National Disability Insurance Scheme (NDIS) services, advice and support to people with intellectual and physical disabilities as well as mental health concerns.
- Passionate about assisting participants to reach their goals through person-centred active support.
- Adhere to individual participant plans in both a team environment and autonomously.
- Adhere to organizational policies and procedures.
- Assist participants with community access and in home support to encourage and maintain independent living skills.
- Administer medication when required.
- Assist with offering informed choice and control with the aim of encouraging independence.
- To advocate for participants when needed.
- Maintain accurate record and report keeping skills.
- Provide personal care when required.
- To be positive, respectful while promoting social inclusion and a strength-based approach to develop skills and abilities.
- Collaborate with stakeholders when required.
- Work within the NDIS code of conduct.
- Attend medical appointments.
- St Michaels provides National Disability Insurance Scheme (NDIS) services, advice and support to people with intellectual and physical disabilities as well as mental health concerns.
Rostering Co-Ordinator
Able Australia
05.2019 - 02.2022
- Assist the delivery of efficient services to participants by ensuring support workers are rostered as per their competencies, availability and contracted hours whilst aligning with client choice and control.
- Assist with on call operations outside of business hours.
- Adhere to rostering guidelines to ensure staff are rostered within their Enterprise Bargaining Agreement parameters and OHS requirements.
- Manage personal and annual leave for all staff rosters for 3 states.
- Employ excellent communication and telephone skills and the ability to communicate with a diverse range of people.
- Ability to work as part of a multi-disciplinary team.
- Establish relationships with other staff, clients and stakeholders alike using exemplary communication, interpersonal and listening skills.
- Identify any areas of risk within the rostering systems to prevent OHS issues.
- Able to multi-task through effective time management skills.
Office Administration
Able Australia
11.2011 - 05.2019
- General office administration and reception duties (manage phones, filing, petty cash, payroll).
- Provide extensive support and assistance to the Area Manager daily.
- Minute meetings.
- Fill shifts with staff, whilst adhering to support, budgetary, and client requirements.
- Assist with HR/recruitment processing of all new staff (all aspects of onboarding).
- Complete all invoicing requirements whilst adhering to budgetary parameters.
- Maintain and manage staff annual leave roster to ensure support and service is not compromised.
- Assist Young Adult Program with support in community-based activities if required.
- Assist Training team to ensure high levels of staff participation at any rostered training sessions.
Education
Individual Support (disability)
St Michaels Training
Launceston, TAS01-2025
Work With People With Mental Health Issues
St Michaels Training
Launceston, TAS01-2024
Medication Endorsement
MEDECS
Launceston, TAS05-2023
Respond To Suspected Abuse
St Michaels Training
Launceston, TAS04-2023
Frontline Management Level 4
CSIA
12-2009
Skills
- Rostering management
- Compliance adherence
- Leave management
- Customer service
- Stakeholder engagement
- Effective communication
- Problem-solving
- Attention to detail
- Team collaboration
- Time management
- Adaptability and flexibility
- Verbal and written communication
References
- Nikki Higgins - Resourcing Manager Able Australia - 0411 504 699
- Grace Johnston - Exectutive Manager People and Culture - St Michaels - 03 6333 2636
Accreditations And Certifications
- Certificate 3 Individual Support (Disability), CHC33021
- Provide First Aid, HLTAID011
- Provide Basic Life Support, HLTAID010
- Provide CPR, HLTAID009
- Respond to suspected abuse, CHCCCS021
- Work with people with mental health issues, CHCMHS001
- Recognize Healthy Body systems, HLTAAP001
- Assist clients with medication, HLTHPS006
- NDIS worker orientation module - quality, safety and you
- Infection Control training - COVID 19
- Full Tasmanian Drivers Licence
- Working with Vulnerable Person Card, NDIS Endorsed
- Frontline Management Level IV, Registration Number 200918291
Timeline
Rostering Co-Ordinator
Able Australia
01.2025 - Current
Customer Service Team Member
Crown Cellars
08.2024 - Current
Disability Support Worker
St Michaels Association
04.2022 - 06.2024
Rostering Co-Ordinator
Able Australia
05.2019 - 02.2022
Office Administration
Able Australia
11.2011 - 05.2019
Individual Support (disability)
St Michaels Training
Work With People With Mental Health Issues
St Michaels Training
Medication Endorsement
MEDECS
Respond To Suspected Abuse
St Michaels Training
Frontline Management Level 4
CSIA