Summary
Overview
Work History
Education
Skills
References
Accreditations And Certifications
Timeline
Generic

Ainslie Parfrey

Launceston,TAS

Summary

RESUME AND PROFESSIONAL PROFILE

Overview

14
14
years of professional experience

Work History

Rostering Co-Ordinator

Able Australia
Launceston, Tasmania
01.2025 - Current
  • Assist the delivery of efficient services to participants by ensuring support workers are rostered as per their competencies, availability and contracted hours whilst aligning with client choice and control.
  • Work alongside Training team to roster and manage any training required for all staff across Tasmania.
  • Adhere to rostering guidelines to ensure staff are rostered within their Enterprise Bargaining Agreement parameters and OHS requirements.
  • Manage personal and annual leave for all staff rosters for Tasmanian disability support workers.
  • Employ excellent communication and telephone skills, and the ability to communicate with a diverse range of people.
  • Ability to work as part of a multi-disciplinary team.
  • Establish relationships with other staff, clients and stakeholders alike using exemplary communication, interpersonal and listening skills.
  • Identify any areas of risk within the rostering systems to prevent OHS issues.
  • Able to multitask in a fast-paced environment through effective time-management skills.
  • Adept in using multiple work-related platforms (Microsoft Office, Carelink Plus, Teams)

Customer Service Team Member

Crown Cellars
08.2024 - Current
  • Open and closure of business.
  • Handle monetary transactions and provide exemplary customer service.
  • Prepare and serve coffee.
  • Stock fridges and maintain all cleaning requirements of the business.

Disability Support Worker

St Michaels Association
04.2022 - 06.2024
  • Company Overview: St Michaels provides National Disability Insurance Scheme (NDIS) services, advice and support to people with intellectual and physical disabilities as well as mental health concerns.
  • Passionate about assisting participants to reach their goals through person-centred active support.
  • Adhere to individual participant plans in both a team environment and autonomously.
  • Adhere to organizational policies and procedures.
  • Assist participants with community access and in home support to encourage and maintain independent living skills.
  • Administer medication when required.
  • Assist with offering informed choice and control with the aim of encouraging independence.
  • To advocate for participants when needed.
  • Maintain accurate record and report keeping skills.
  • Provide personal care when required.
  • To be positive, respectful while promoting social inclusion and a strength-based approach to develop skills and abilities.
  • Collaborate with stakeholders when required.
  • Work within the NDIS code of conduct.
  • Attend medical appointments.
  • St Michaels provides National Disability Insurance Scheme (NDIS) services, advice and support to people with intellectual and physical disabilities as well as mental health concerns.

Rostering Co-Ordinator

Able Australia
05.2019 - 02.2022
  • Assist the delivery of efficient services to participants by ensuring support workers are rostered as per their competencies, availability and contracted hours whilst aligning with client choice and control.
  • Assist with on call operations outside of business hours.
  • Adhere to rostering guidelines to ensure staff are rostered within their Enterprise Bargaining Agreement parameters and OHS requirements.
  • Manage personal and annual leave for all staff rosters for 3 states.
  • Employ excellent communication and telephone skills and the ability to communicate with a diverse range of people.
  • Ability to work as part of a multi-disciplinary team.
  • Establish relationships with other staff, clients and stakeholders alike using exemplary communication, interpersonal and listening skills.
  • Identify any areas of risk within the rostering systems to prevent OHS issues.
  • Able to multi-task through effective time management skills.

Office Administration

Able Australia
11.2011 - 05.2019
  • General office administration and reception duties (manage phones, filing, petty cash, payroll).
  • Provide extensive support and assistance to the Area Manager daily.
  • Minute meetings.
  • Fill shifts with staff, whilst adhering to support, budgetary, and client requirements.
  • Assist with HR/recruitment processing of all new staff (all aspects of onboarding).
  • Complete all invoicing requirements whilst adhering to budgetary parameters.
  • Maintain and manage staff annual leave roster to ensure support and service is not compromised.
  • Assist Young Adult Program with support in community-based activities if required.
  • Assist Training team to ensure high levels of staff participation at any rostered training sessions.

Education

Individual Support (disability)

St Michaels Training
Launceston, TAS
01-2025

Work With People With Mental Health Issues

St Michaels Training
Launceston, TAS
01-2024

Medication Endorsement

MEDECS
Launceston, TAS
05-2023

Respond To Suspected Abuse

St Michaels Training
Launceston, TAS
04-2023

Frontline Management Level 4

CSIA
12-2009

Skills

  • Rostering management
  • Compliance adherence
  • Leave management
  • Customer service
  • Stakeholder engagement
  • Effective communication
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Time management
  • Adaptability and flexibility
  • Verbal and written communication

References

  • Nikki Higgins - Resourcing Manager Able Australia - 0411 504 699
  • Grace Johnston - Exectutive Manager People and Culture - St Michaels - 03 6333 2636

Accreditations And Certifications

  • Certificate 3 Individual Support (Disability), CHC33021
  • Provide First Aid, HLTAID011
  • Provide Basic Life Support, HLTAID010
  • Provide CPR, HLTAID009
  • Respond to suspected abuse, CHCCCS021
  • Work with people with mental health issues, CHCMHS001
  • Recognize Healthy Body systems, HLTAAP001
  • Assist clients with medication, HLTHPS006
  • NDIS worker orientation module - quality, safety and you
  • Infection Control training - COVID 19
  • Full Tasmanian Drivers Licence
  • Working with Vulnerable Person Card, NDIS Endorsed
  • Frontline Management Level IV, Registration Number 200918291

Timeline

Rostering Co-Ordinator

Able Australia
01.2025 - Current

Customer Service Team Member

Crown Cellars
08.2024 - Current

Disability Support Worker

St Michaels Association
04.2022 - 06.2024

Rostering Co-Ordinator

Able Australia
05.2019 - 02.2022

Office Administration

Able Australia
11.2011 - 05.2019

Individual Support (disability)

St Michaels Training

Work With People With Mental Health Issues

St Michaels Training

Medication Endorsement

MEDECS

Respond To Suspected Abuse

St Michaels Training

Frontline Management Level 4

CSIA
Ainslie Parfrey