Summary
Overview
Work History
Education
Skills
Partner of the Year, Starbucks 2023
Languages
Accomplishments
Certification
Food Handler Basics
Timeline
Generic
AIRA C. FABIA

AIRA C. FABIA

Nelson Bay,NSW

Summary

Demonstrates a positive attitude and strong communication skills, coupled with a passion for delivering exceptional service. Committed to continuous learning and personal growth, with a keen understanding of others' needs. Skilled in handling inquiries and effectively resolving issues to ensure customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista Trainer/Coffee Master

Starbucks
10.2021 - 05.2024
  • Trained new team members by applying positive reinforcement and respect, with a focus on inclusive coaching that acknowledges and supports diverse backgrounds.
  • Delivered continuous guidance to trainees, highlighting areas for improvement when needed and consistently recognizing their successes.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Established and maintained quality control standards.

Barista

Yuanhang International Corporation
06.2019 - 11.2019
  • Serve good coffee
  • Solid customer skills
  • Recommended products based on understanding of individual customer needs and preferences
  • Maintained supply levels in counter and customer areas to meet typical demand

Service Crew/ Guest Experience Leader

McDonald's
11.2017 - 06.2019
  • Company Overview: Golden Arches Development Corporation
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
  • Promoted Customer loyalty by efficiently handling food and service complaints
  • Restocked inventory, collected trash, and cleaned floors, surfaces and equipment
  • Greeted Customers, provided friendly and knowledgeable service and placed orders
  • Paying attention is a must

Education

Bachelor of Science - Hospitality Management

Arellano University
Philippines

Skills

  • Food Preparation and Presentation Excellence
  • Multitasking and Time Management
  • Food Safety and Hygiene Compliance
  • Stress Management and Organizational Skills

Partner of the Year, Starbucks 2023

This award recognizes partners who demonstrate exceptional passion and excellence in their work, positively impacting the company, customers, and colleagues by embodying the company's core values and fostering a supportive, high-performing environment.

Languages

English
Professional Working

Accomplishments

Food Handler Basics-I have completed the Food Handler Basic course, gaining essential knowledge in food safety practices such as proper storage, sanitation, and temperature control. This training has enhanced my ability to maintain a safe and hygienic food environment, ensuring the highest standards of food safety.

Certification

Guest Experience Leader

Food Handler Basics

I have completed the Food Handler Basic course, gaining essential knowledge in food safety practices such as proper storage, sanitation, and temperature control. This training has enhanced my ability to maintain a safe and hygienic food environment, ensuring the highest standards of food safety.

Timeline

Barista Trainer/Coffee Master

Starbucks
10.2021 - 05.2024

Barista

Yuanhang International Corporation
06.2019 - 11.2019

Service Crew/ Guest Experience Leader

McDonald's
11.2017 - 06.2019

Bachelor of Science - Hospitality Management

Arellano University
AIRA C. FABIA