AIREEN SUSTIVERIO
Blacktown,NSW
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Front of House Wait Staff Member
MEAT AND WINE CO.
2023.09 - 2025.09
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
JEBEL ALI HOTEL
DUBAI, UAE
2022.10 - 2023.03
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
CASH DESK CLERK/CASHIER
LAVITA BEAUTY CENTRE
2018.05 - 2022.08
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Data Encoder
CAPITOL DINAGAT PHILIPPINES
2015.11 - 2017.12
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
PICK PACKER
LULU LOGISTIC WAREHOUSE
2015.01 - 2015.05
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Sales Supervisor
Lulu Hypermarket
2010.10 - 2014.12
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Salesperson
Lulu Hypermarket
2009.07 - 2010.10
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
DIPLOMA OF HOSPITALITY MANAGEMENT - Hospitality Management
VIGIL INTERNATIONAL COLLEGE
WENTWORTH ST. PARRAMATA NSW 21502025-05
Bachelor of Science - MAJOR IN MANAGEMENT
DJEMFCST
DINAGAT PROVINCE PHILIPPINES2007-03
Certificate IV - KITCHEN MANANGEMENT (CERTIFICATE IV)
VIGIL INTERNATIONAL COLLEGE
WENTHWOTH ST. PARRAMATA NSW 21502004-11
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Active listening
- Excellent communication
Timeline
Front of House Wait Staff Member
MEAT AND WINE CO.
2023.09 - 2025.09
JEBEL ALI HOTEL
DUBAI, UAE
2022.10 - 2023.03
CASH DESK CLERK/CASHIER
LAVITA BEAUTY CENTRE
2018.05 - 2022.08
Data Encoder
CAPITOL DINAGAT PHILIPPINES
2015.11 - 2017.12
PICK PACKER
LULU LOGISTIC WAREHOUSE
2015.01 - 2015.05
Sales Supervisor
Lulu Hypermarket
2010.10 - 2014.12
Salesperson
Lulu Hypermarket
2009.07 - 2010.10
DIPLOMA OF HOSPITALITY MANAGEMENT - Hospitality Management
VIGIL INTERNATIONAL COLLEGE
Bachelor of Science - MAJOR IN MANAGEMENT
DJEMFCST
Certificate IV - KITCHEN MANANGEMENT (CERTIFICATE IV)
VIGIL INTERNATIONAL COLLEGE