Aisea Holani
Flagstone,QLD
Summary
Accomplished Operations Supervisor at Northwest Alliance with expertise in logistics management and team collaboration. Enhanced operational efficiency by implementing strategic improvements, reducing incident rates. Proven ability to train and lead teams, ensuring compliance with safety standards while fostering strong customer relationships. Skilled in data analysis and supply chain coordination.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Northwest Alliance
Newman , WA
02.2019 - Current
- Supervised daily operations to ensure efficient workflow and safety compliance.
- Trained team members on operational procedures and best practices for productivity.
- Facilitated communication between departments to streamline operations and resolve issues.
- Enforced safety protocols to promote a secure working environment for all staff.
- Scheduled shifts and delegated tasks based on workload and team capabilities.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Prepared reports on operational performance metrics and presented them to management team.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Implemented cost-saving measures throughout the organization's operations.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Ensured compliance with all safety regulations in the workplace.
- Provided support to other departments as needed to meet organizational goals.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Analyzed financial activities of department to share budgetary input with managers.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Analyzed operational data to identify trends and implement strategic improvements.
Operator Truck Driver
Northwest Allaince
Newman , WA
10.2016 - Current
- Operated heavy trucks for waste collection and disposal services.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Youth Worker
Seventh Day Community
Newman, WA
01.2017 - 09.2018
- Fostered strong relationships with clients by consistently offering encouragement and support.
- Led group discussions, activities, and workshops, promoting engagement among youth participants.
- Provided emotional guidance to assist youth in navigating difficult situations.
- Ensured a safe environment for all youth during external programming and events.
- Delivered essential emotional support specifically tailored for special needs youth.
- Maintained a calm, positive demeanor to encourage open dialogue with youth.
- Participated in travel for community events to strengthen program outreach efforts.
Operator Truck Driver
Cleanaway
Newman , WA
05.2011 - 10.2016
- Operated heavy trucks for waste collection and disposal services.
- Ensured compliance with safety regulations during transportation activities.
- Conducted pre-trip inspections to maintain vehicle safety and performance.
- Maintained accurate logs of driving hours and cargo transported.
- Communicated effectively with customers regarding service schedules and requirements.
- Assisted in training new drivers on company policies and procedures.
- Monitored vehicle conditions and reported maintenance
- Maintained logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Adhered to all company policies regarding safety protocol while operating heavy machinery.
Security Officer
All Sate Security
01.2004 - 03.2010
- Monitored premises to ensure safety and security for clients and visitors.
- Provided exceptional customer service by addressing inquiries from staff and visitors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
Year 12 - Logistics and Supply Chain Management
Beulah
Tonga11-1998
Skills
- Logistics management
- Supply chain coordination
- Customer service
- Data analysis
- Employee training
- Team collaboration
Languages
English
Full Professional
Tonga
Native/ Bilingual
Certification
- Load restraint
- CPR
- First aid
- MC license
- Forklift license
- Cert 3 & 4 personal trainer
Accomplishments
Promoted as a second in charge by achieving the company goals and exceeding the financial targets
Saia Vea
0407501771
Team leader
Fenika Pricthard
0497662919
Timeline
Operations Supervisor
Northwest Alliance
02.2019 - Current
Youth Worker
Seventh Day Community
01.2017 - 09.2018
Operator Truck Driver
Northwest Allaince
10.2016 - Current
Operator Truck Driver
Cleanaway
05.2011 - 10.2016
Security Officer
All Sate Security
01.2004 - 03.2010
Year 12 - Logistics and Supply Chain Management
Beulah