Aisha Mohamed Fazil
Hawthorn East,VIC
Summary
Compassionate and responsible professional with a Working with Children Certificate and a Certified Life Coach accreditation (Association for Coaching, 2022). Currently completing a Bachelor of Business (Information Systems) at RMIT University. Skilled in communication, mentoring, and creating safe, supportive environments for children.
Overview
6
6
years of professional experience
Work History
Customer Service & Kitchen Assistant
Al Kababji
Melbourne, Australia
- Current
- Delivered front-of-house service including order taking, processing payments, and handling POS systems.
- Upsold add-ons and promoted daily specials, contributing to increased sales.
- Balanced high-volume service with accuracy and customer satisfaction.
- Ensured consistent presentation standards during peak periods.
Retail Assistant
Strandbags
Melbourne, Australia
12.2024 - 03.2025
- Assisted customers in selecting handbags, wallets, and accessories to suit style and budget.
- Managed transactions using POS systems, ensuring accuracy in cash handling and card payments.
- Actively promoted promotions and upsold products, meeting daily and weekly sales targets.
- Maintained visual merchandising standards, including stock displays and store presentation.
- Resolved customer inquiries and complaints in a professional and timely manner.
Kitchen Operations & Support Staff
Tuscan Grill
Australia
04.2024 - 12.2024
- Assisted with inventory receiving, stock rotation, and product storage.
- Supported customer-facing operations during peak service.
- Maintained cleanliness, safety, and teamwork in fast-paced operations.
Co-founder & Sales Manager
Garam Garam
Sri Lanka
09.2021 - 09.2022
- Managed retail-style operations including sales, customer service, and financial tracking.
- Built loyal customer base through social media engagement and in-store promotions.
- Developed product offerings aligned to customer preferences and trends.
Retail Sales Assistant
Odel
Sri Lanka
01.2020 - 09.2022
- Provided customer service in a leading Sri Lankan department store, assisting with product selection and styling advice.
- Handled cash and card transactions accurately using POS systems.
- Maintained merchandising standards and restocked shelves to maximize sales.
- Assisted in seasonal promotions and sales campaigns to attract new customers.
- Built strong rapport with repeat customers, enhancing brand loyalty.
E-commerce Business Owner
Peak Pilates
Sri Lanka
05.2021 - 09.2021
- Operated an online retail store with full accountability for sales and inventory.
- Launched digital marketing campaigns to increase customer reach and revenue.
- Provided post-purchase customer support and managed returns.
Production & Quality Control
Factory Worker
Sri Lanka
04.2021 - 08.2021
- Ensured consistent product quality in a production environment.
- Supported packaging and labeling tasks for retail readiness.
Customer Service Representative
Sunrise Cafe
Sri Lanka
06.2020 - 08.2020
- Delivered excellent service in a retail-style counter environment.
- Handled high-volume customer orders and processed transactions.
- Resolved complaints and ensured customer satisfaction.
Education
Bachelor of Business -
RMIT University
Melbourne09.2025
Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Inventory & Stock Management
- Merchandising & Store Presentation
- Complaint Resolution & Problem Solving
- Social Media & Digital Marketing
- Team Collaboration in High-Volume Environments
- Adaptability & Multitasking
Volunteer Experience
Project Access, Mentee Liaison, 08/01/21, 10/31/22, Coordinated events and supported participants to achieve academic goals., Built strong communication and interpersonal skills.
Key Retail Ready Skills
- Customer Service & Sales (Upselling, cross-selling, loyalty building)
- Cash Handling & POS Systems
- Inventory & Stock Management
- Merchandising & Store Presentation
- Complaint Resolution & Problem Solving
- Social Media & Digital Marketing
- Team Collaboration in High-Volume Environments
- Adaptability & Multitasking
Timeline
Retail Assistant
Strandbags
12.2024 - 03.2025
Kitchen Operations & Support Staff
Tuscan Grill
04.2024 - 12.2024
Co-founder & Sales Manager
Garam Garam
09.2021 - 09.2022
E-commerce Business Owner
Peak Pilates
05.2021 - 09.2021
Production & Quality Control
Factory Worker
04.2021 - 08.2021
Customer Service Representative
Sunrise Cafe
06.2020 - 08.2020
Retail Sales Assistant
Odel
01.2020 - 09.2022
Customer Service & Kitchen Assistant
Al Kababji
- Current
Bachelor of Business -
RMIT University
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