Aisha Ginnaj
Summary
A results-driven professional with experience in account management. I take pride in building strong client relationships and enjoy driving business growth. Skilled in problem resolution, I am passionate about delivering sustainable solutions with the intention of delivering successful outcomes.
Overview
11
11
years of professional experience
Work History
Account Manager
SwiftFox
01.2024 - 10.2025
- Managed the entire CRM project and implementation lifecycle, ensuring client needs were thoroughly scoped, understood, and delivered within specified deadlines.
- Oversaw a diverse portfolio of accounts, ensuring prompt communication and efficient problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed customized account plans for clients to help them achieve their business goals.
- Successfully managed high-risk clients, preventing potential losses while maintaining positive relationships with all stakeholders.
- Worked closely with the sales team to identify upsell opportunities and expand the client base.
Customer Experience Agent
NEXTDC
08.2021 - 12.2023
- Collaborated with team members to resolve customer concerns and enhance experiences.
- Completed expansive monthly reports, meeting customer service levels.
- Onboarded new customers to the business.
- Streamlined internal processes for greater efficiency in our customer experience role
- Handled administrative, service, and marketing tasks.
- Trained new staff on company operations, policies, and services to support favorable customer experiences.
- Managed classified data according to governance policies and procedures.
Customer Service Representative
NEXTDC
03.2019 - 08.2021
- Provided primary support to internal and external customers in a fast-paced environment.
- Responded to customer requests for products and services.
- Answered customer phone calls promptly.
- Assisted customers with appointments, shipping, and special orders.
- Conducted security protocols and audits.
Lifeguard
Moorabool Shire Council
12.2017 - 01.2024
- Monitored the safety of all guests in and around the swimming pool by enforcing all rules, guidelines, and regulations.
- Worked with staff to maximize safety awareness.
Lifeguard
Belgravia Leisure
05.2018 - 08.2019
Swim Instructor
State Swim
02.2017 - 04.2019
- Taught students pool and water safety guidelines.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Retail Sales Representative
Ozmosis
10.2014 - 09.2016
- Maintained awareness of competitors offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Education
Certificate - Key Account Management
Australian Institute of Management
Melbourne, VIC10.2024
Certificate - Leadership Principles
Harvard Business School
Boston, Massachusetts12.2023
Bachelor - Physical, Health & Outdoor Education
Federation University Australia
Ballarat, VIC02.2022
Skills
- Account Management
- Customer Service
- Software Implimentation
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
SwiftFox
01.2024 - 10.2025
Customer Experience Agent
NEXTDC
08.2021 - 12.2023
Customer Service Representative
NEXTDC
03.2019 - 08.2021
Lifeguard
Belgravia Leisure
05.2018 - 08.2019
Lifeguard
Moorabool Shire Council
12.2017 - 01.2024
Swim Instructor
State Swim
02.2017 - 04.2019
Retail Sales Representative
Ozmosis
10.2014 - 09.2016
Certificate - Key Account Management
Australian Institute of Management
Certificate - Leadership Principles
Harvard Business School
Bachelor - Physical, Health & Outdoor Education
Federation University Australia
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