Aisha Hassan
Dandenong
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Sales Assistant
My Beauty Spot
- Balanced and organized cash register by handling cash, counting change.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Customer Service Representative
Target
10.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Shift Manager
Kentucky Fried Chicken
04.2019 - 04.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Business Analytics - Business
Deakin University
Melbourne, VIC12.2024
Skills
- Order and Refund Processing
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Good Listening Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- High-Volume Environments
- Efficient and Detail-Oriented
- Online Systems
Availability
Available: Monday - Sunday, 7am - 5pm
Timeline
Customer Service Representative
Target
10.2021 - 02.2023
Shift Manager
Kentucky Fried Chicken
04.2019 - 04.2021
Sales Assistant
My Beauty Spot
Bachelor of Business Analytics - Business
Deakin University
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