Summary
Overview
Work History
Education
Skills
Certification
Education
Volunteering Experience
References
Timeline
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Aisha Hersi

Durack,QLD

Summary

Experienced and adaptable second-year psychology student with strong administrative skills, excellent communication, and problem-solving abilities. Dedicated to providing excellent customer service and contributing to organizational success. Proactive attitude and quick learner with strong technical abilities in software and applications. Eager to leverage my understanding of human behavior to support team goals and enhance customer experiences, with flexible availability for weekend and evening shifts.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Practice Receptionist / Admin Assistant

Your Family Medical Centre
Goodna | Kenmore | Sherwood, QLD
08.2024 - Current
  • Effectively and swiftly managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
  • Coordinated mail sorting, dispatch services, fax communications, and requested document reproduction.
  • Collaborated effectively with healthcare professionals to carry out daily tasks.

Digital Marketing / Administrative Assistant

Twice Cleaning
Brisbane, QLD
03.2021 - 08.2022
  • Scheduled appointments between staff and clients.
  • Managed social media and website operations, ensuring sensitive information was handled with discretion.
  • Maintained client relationships through prompt online communication, demonstrating interpersonal skills, and efficient invoicing.
  • Streamlined bookings, appointments, and meetings using various digital applications including Microsoft Office.

Team Member

Priceline Pharmacy
Indooroopilly, QLD
09.2020 - 09.2020
  • Delivered exceptional customer service with warmth and enthusiasm, ensuring a welcoming shopping environment.
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Education

Bachelor of Science (Psychology / Human Physiology) / Education (Secondary) -

The University of Queensland
Saint Lucia, QLD
11-2026

Year 12 Queensland Certificate of Education -

Australian International Islamic College
Durack, QLD
12-2022

Skills

  • Effective written and verbal communication
  • Attention to detail
  • Customer service
  • Microsoft Suite proficiency
  • Phone call and email managment
  • Advanced Computer Literacy
  • Effective Multi-Tasking
  • Organisational skills
  • Time-management
  • Proactive and reliable
  • Autonomous & Teamwork skills

Certification

  • Certificate III in Active Volunteering
  • First Aid certificate

Education

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Volunteering Experience

-> For over two years, I effectively coordinated volunteer-driven events like homeless runs with Merciful Servants and career expos, promoting community welfare and engagement. I gained extensive experience in volunteer management, community outreach, diverse communication, and ethical practices.

References

References available upon request.

Timeline

General Practice Receptionist / Admin Assistant

Your Family Medical Centre
08.2024 - Current

Digital Marketing / Administrative Assistant

Twice Cleaning
03.2021 - 08.2022

Team Member

Priceline Pharmacy
09.2020 - 09.2020

Bachelor of Science (Psychology / Human Physiology) / Education (Secondary) -

The University of Queensland

Year 12 Queensland Certificate of Education -

Australian International Islamic College

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Aisha Hersi