Aisha-Lily Rawlings
Darwin City
Summary
Accomplished front desk professional with extensive experience in managing reception activities and fostering a welcoming environment for clients. Possesses strong organisational skills and meticulous attention to detail, ensuring seamless office operations. Adept in effective communication techniques and customer service principles, enhancing overall visitor satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist
Tommy Guns Barbershop
03.2024 - 11.2024
- Welcomed visitors and customers with professionalism, providing knowledgeable assistance to enhance their experience.
- Managed appointment scheduling, client communications, and record updates to ensure seamless operations.
- Efficiently handled incoming calls, directing inquiries to appropriate departments for prompt resolution.
Retail Sales Executive
Monsoon Accessorize
12.2021 - 02.2024
- Delivered personalised shopping assistance, helping customers find styles, sizes, and products that suited their needs and preferences.
- Resolved customer inquiries and concerns efficiently, ensuring a positive shopping experience and increased satisfaction.
- Stayed up to date on fashion trends, new arrivals, and promotions through regular training, providing informed recommendations to customers.
Bartender
The Tea Bar
12.2021 - 02.2024
- Provided efficient and attentive service during high-volume periods, including special events, nights, and weekends.
- Handled cash transactions with accuracy and accountability, ensuring precise end-of-shift reconciliation.
- Executed opening and closing procedures, including generating sales reports, preparing cash drawers, and conducting inventory checks.
- Maintained a well-stocked and organized bar, ensuring seamless transitions between shifts and optimal service efficiency.
Customer Service and Sales Representative
Enduralife
10.2018 - 12.2021
- Managed high-pressure situations with professionalism, effectively handling disputes and ensuring customer concerns were addressed with care.
- Resolved customer complaints with empathy and expertise, fostering trust and increasing client retention.
- Handled escalated calls with efficiency, balancing customer satisfaction with company objectives to achieve optimal resolutions.
- Provided detailed information on life insurance products and services, guiding clients toward suitable coverage options based on their needs.
Receptionist Team Leader
Jump Factory Trampoline Park
01.2016 - 10.2018
- Greeted and assisted visitors and customers with professionalism and a friendly demeanour, ensuring a positive first impression.
- Confirmed appointments, communicated with clients, and accurately updated client records, maintaining efficient scheduling and data management.
- Answered and directed incoming calls promptly to appropriate departments, facilitating effective communication within the organisation.
- Maintained a clean and organised reception area, reflecting the company’s commitment to a professional environment.
Receptionist Administrator
Shear Beauty
07.2016 - 09.2018
- Answered incoming calls, efficiently directing clients to appropriate team members for specific inquiries.
- Maintained a clean and inviting reception area, ensuring a positive first impression for all visitors.
- Addressed customer complaints and questions with empathy, redirecting calls to other team members when necessary.
- Demonstrated proper use of makeup and skincare products, providing personalised recommendations based on customer preferences.
Education
Rebecca Leach
+447891824307Natalie Newton
0401395822GCSE -
The Costello School
United Kingdom06.2015
References
Skills
- Communication Skills, Customer Service, Sales and Persuasion, Time Management, Problem-Solving, Multitasking, Attention to Detail, Empathy, Adaptability
Hobbies
Travel, Cooking, Outdoor Adventures and Backpacking.
Timeline
Receptionist
Tommy Guns Barbershop
03.2024 - 11.2024
Retail Sales Executive
Monsoon Accessorize
12.2021 - 02.2024
Bartender
The Tea Bar
12.2021 - 02.2024
Customer Service and Sales Representative
Enduralife
10.2018 - 12.2021
Receptionist Administrator
Shear Beauty
07.2016 - 09.2018
Receptionist Team Leader
Jump Factory Trampoline Park
01.2016 - 10.2018
Rebecca Leach
Natalie Newton
GCSE -
The Costello School
References
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