Aisha-Lily Rawlings

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

• Welcomed visitors and customers with professionalism, providing knowledgeable assistance to enhance their experience.
• Managed appointment scheduling, client communications, and record updates to ensure seamless operations.
• Efficiently handled incoming calls, directing inquiries to appropriate departments for prompt resolution.

• Delivered personalised shopping assistance, helping customers find styles, sizes, and products that suited their needs and preferences.
• Resolved customer inquiries and concerns efficiently, ensuring a positive shopping experience and increased satisfaction.
• Stayed up to date on fashion trends, new arrivals, and promotions through regular training, providing informed recommendations to customers.

• Provided efficient and attentive service during high-volume periods, including special events, nights, and weekends.
• Handled cash transactions with accuracy and accountability, ensuring precise end-of-shift reconciliation.
• Executed opening and closing procedures, including generating sales reports, preparing cash drawers, and conducting inventory checks.
• Maintained a well-stocked and organized bar, ensuring seamless transitions between shifts and optimal service efficiency.

• Managed high-pressure situations with professionalism, effectively handling disputes and ensuring customer concerns were addressed with care.
• Resolved customer complaints with empathy and expertise, fostering trust and increasing client retention.
• Handled escalated calls with efficiency, balancing customer satisfaction with company objectives to achieve optimal resolutions.
• Provided detailed information on life insurance products and services, guiding clients toward suitable coverage options based on their needs.

• Greeted and assisted visitors and customers with professionalism and a friendly demeanour, ensuring a positive first impression.
• Confirmed appointments, communicated with clients, and accurately updated client records, maintaining efficient scheduling and data management.
• Answered and directed incoming calls promptly to appropriate departments, facilitating effective communication within the organisation.
• Maintained a clean and organised reception area, reflecting the company’s commitment to a professional environment.

• Answered incoming calls, efficiently directing clients to appropriate team members for specific inquiries.
• Maintained a clean and inviting reception area, ensuring a positive first impression for all visitors.
• Addressed customer complaints and questions with empathy, redirecting calls to other team members when necessary.
• Demonstrated proper use of makeup and skincare products, providing personalised recommendations based on customer preferences.

9 (A-C)