Suresh Balasubramanian

• Provided administrative support to Clinical Services Director, Deputy Clinical Services Directors, Associate Clinical Service Director and Director of Training, including organizing meetings, taking minutes and maintaining a central filing system.
• Managed Court requests for medical records and handled requests for medical statements.
• Assisted in filling forms and filing application to the coroner court to ensure compliance with legal procedures
• Worked closely with DOT and effectively worked in a team, assisting with doctor allocation, contract extensions, contract renewal, and variations.
• Work closely with payroll to ensure accurate payment processing, verify and process leave requests
• Coordinated with the medical workforce in the recruitment process, created CRFs for successful recruits, compiled relevant documentation, and submitted them for approval.
• collaborated with HR and hiring managers to streamline the CRF creation and approval process
• Assisted new doctors with orientation, handling administrative tasks such as assisting with APHRA registration, filling various forms as required and arranging IT and network access.
• Create and manage Rosters for Registrars ensuring proper coverage and adherence to regulations. manage and maintain the on-call schedules. ensuring proper times are recorded in the system.
• Assisted with recruiting locum doctors to cover staff shortages. Negotiate pay rates with locum agencies, verify credentialing requirements to ensure compliance with regulations. facilitated accurate and timely payment for locums.

• Admit, transfer and discharge patients in a timely manner
• Ensure that relevant systems and databases dealing with patient and/or other information are efficiently maintained in accordance with organisational guidelines, and policy and procedure
• Comply with confidentiality obligations with regard to patients, staff and colleagues
• Ensure relevant systems and databases are accurately maintained
• Undertake clerical duties as designated by the Clerical Co-ordinator or other senior staff
• Provide general administrative tasks such as printing, filing, faxing, photocopying and typing in a timely and efficient manner
• Contribute to the development and maintenance of procedure manuals, policies and processes
• Hold accountability, comply with expected standards, and perform all tasks in an efficient and professional manner
• Take a problem solving approach to difficult situations and recognise a need to escalate situations to the manager as appropriate
• Work collaboratively with nursing, medical, allied health and other support services to provide quality and timely patient care
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
• Assume responsibility for ensuring a safe working environment, monitor equipment, and order supplies as required
• Book patient transport when requested
• Organise interpreters
• Participate in and seek opportunity for professional development

Administration

• Check patients information in HPOS and PRODA.
• Balance daily receipts and float.
• Processing billing, batching, Medicare claiming procedures and issue invoices/receipts. Liaising with workover, TAC and 3rd party providers.
• Maintain patient information, archive patients no longer attending and deceased. Scanning, printing and/or filing patient correspondence, results etc.
• Prepared outgoing mail and post daily. Open and distribute incoming mail.
• Ensure Back up of daily practice.
• Maintained inventory and ordered new supplies to meet expected needs.
• Assisted in training new staff on medical record processing and filing procedures.

Reception

• Open and Close clinic as per set procedure.
• Greeting patients and answering the telephone in a courteous and efficient manner.
• Assisting clients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Rebooking of patient appointments as required.
• Maintaining information confidentiality at all times.
• Coordinating with GP and pharmacists to provide prescriptions for clients
• Support clients about follow-up test and procedure. Record client response in progress notes. Making sure all samples are collected from pathology in timely manner.

• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Emphasized product features based on analysis of customers’ needs.
• Quote prices, credit terms, and other bid specifications.
• Utilize a consultative selling approach on all calls.
• Give on-site sales presentations to existing and potential customers.
• Worked closely with other departments to promote products and marketing campaigns.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.

• Project: knowledge tree (Document management software) Responsibilities:.
• Work closely with project stake holders and staff to understand and document the business requirements.
• Developed use case model with UML.
• Perform gap analysis, swot analysis and cost/benefit analysis.
• Communicating with technical team for implementation of Knowledge Tree.
• Liaising with sales team in South Africa for Quotes.
• Customer prospecting.