Summary
Overview
Quote
Work History
Education
Skills
Timeline
SoftwareDeveloper
Aishwarya Ollukaran

Aishwarya Ollukaran

Adelaide,SA

Summary

Enthusiastic and self-motivated Operational Data Administrator with an energetic quest for constant learning and growth. Experienced in data gathering, consolidating, managing, interpreting, and curating available data to enhance the end user experience. Experienced in providing reporting insights to meet the operational requirements of the business. A dedicated and confident individual with integrity and strong work ethics. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Work History

Operational Data Administrator

TSA Group
Adelaide, SA
01.2022 - Current
  • Responsible for building and maintaining master database files based on reporting requirements by extracting and analyzing data from Power BI and Salesforce Analytics tools
  • Responsible for understanding new data requirements needed by over 10 leadership teams and business stakeholders and plan and scope out deliverables
  • Responsible for completing daily, weekly, and monthly reporting tasks for senior management
  • Responsible for building and maintaining ad-hoc reports required by stakeholders
  • Working within the customer operations team to deliver customer data across multiple lines of business – by creating, interpreting, and delivering actionable, predictive, and proactive insights
  • Providing deep dive performance reports and insights using
  • Einstein Analytics, Power BI Dashboards, and Advanced
  • Excel to inform organizational decision making
  • Providing in-depth insights on quality and compliance measures for KPI tracking
  • Applied honed problem-solving skills to analyze and resolve issues impacting project operations and goal achievement.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Sales Specialist

TSA Group
Adelaide, SA
03.2021 - 12.2021
  • Interact with customers, assist and provide winning and effective solutions
  • Achieve target KPIs by selling products and services based on customer requirements
  • Ensure timely and accurate reporting of sales activities and customer information through our Salesforce CRM tool.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Agile Business Analyst

Monash University
Melbourne, VIC
07.2020 - 12.2020
  • Led and managed a cross-functional team to analyze and develop an Android application from planning to deployment
  • Derived conceptual designs from project objectives to deliver software and applications according to specifications for usability,performance, and functionality
  • Created prototypes, epics and user stories and defined acceptance criteria based on the functionalities over three iterations
  • Led daily stand-up meetings and participated in sprint planning and retrospectives
  • Collaborated closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Documented business processes and analyzed procedures to align with changing project needs.
  • Achievements
  • Awarded as the winners of the
  • Monash, Postgraduate Expo 2020, for the best industrial project
  • Selected as one among the only two candidates in the IT faculty for the student exchange program at the University of
  • Pardubice, Czech Republic in 2016.
  • Leadership Roles
  • Managed and led a cross-functional team as the Project
  • Team Lead and delivered a full-functioning product
  • Led a team of 4 volunteers as the site coordinator for Cancer
  • Council Victoria and managed to fundraise for a noble cause by selling merchandise (August 2019)
  • Led the cultural events team as the Chief Program
  • Coordinator
  • Produced business requirements, master story list, sprint planning and design documents.
  • Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.

Education

Master of Business Information Systems - Information Technology

Monash University
Melbourne
02.2019 - 12.2020

Bachelor of Technology - Information Technology

Rai University
Ahmedabad
08.2014 - 05.2018

Student Exchange Program - Information Technology

University of Pardubice
Prague
06.2016 - 07.2016

Skills

  • Power BI
  • Salesforce
  • Einstein Analytics
  • Tableau
  • Advanced Excel
  • Jira & Confluence
  • Data Analysis & Management
  • Data Insights & Reporting
  • Proactive Communication
  • Quality Assurance
  • Relationship Building and Management
  • Teamwork & Leadership
  • Agile Philosophy
  • Process Development and Improvement
  • Six Sigma Methodology
  • Competitive Analysis
  • Workflow Analysis
  • Project Management

Timeline

Operational Data Administrator

TSA Group
01.2022 - Current

Customer Sales Specialist

TSA Group
03.2021 - 12.2021

Agile Business Analyst

Monash University
07.2020 - 12.2020

Master of Business Information Systems - Information Technology

Monash University
02.2019 - 12.2020

Student Exchange Program - Information Technology

University of Pardubice
06.2016 - 07.2016

Bachelor of Technology - Information Technology

Rai University
08.2014 - 05.2018

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Aishwarya Ollukaran