Summary
Overview
Work History
Education
Skills
Practicalskills
Extracurricular Activities
Languages
Timeline
Generic

AISHWARYA RAJENDRAN

Granville,NSW

Summary

Exceedingly thorough Senior Process Analyst with 4.7 years modifying ongoing business processes to achieve superlative results. Skilled at designing and applying process changes to improve efficiency and reduce costs, without detrimentally impacting ongoing operations. Documented provider of enhancements that improve both output and worker satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Process Analyst

Gallagher Service Centre
01.2021 - 07.2024
  • Managed a team of 6 to complete multiple projects in the organization and received praise from onshore clients for meeting deadlines
  • Gathered payment codes on an excel sheet for precise invoice payments in Solv Injury to reduce process breakdowns and optimize time consumption
  • Trained 10 new team members about the processes and work of firm
  • Prepared weekly and monthly reports and conducted QC with efficacy.
  • Liaised with staff managers to collaboratively design process change implementation plans.
  • Promoted a customer-centric approach within the team by incorporating client feedback into process improvements, resulting in higher levels of satisfaction and retention.

Process Analyst

Gallagher
01.2020 - 01.2021
  • Analyzed problematic areas in process of data maintenance for reports preparations and strategy implementation
  • Reduced slowness in process of data maintenance by tracking down time-consuming steps
  • Trained team of 5 employees to ensure smooth operation processes
  • Improved operational efficiency leading to 1-2 mins savings in AHT.

Accounts Manager

Concord Traders
02.2018 - 12.2019
  • Proposed sales recommendations for over 2 companies by analyzing product expectations
  • Induced data gathering of available stock price lists into CRMs for easy generation of quotations
  • Handled day-to-day activities of billing, account management, client communications and so on.

Customer Service Associate (CSA)

TATA Business Support
10.2017 - 02.2018
  • Resolved 500+ customer queries with regard to flight bookings, travel amendments, and other customer eccentric queries.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

MBA - Project Management

University of Technology Sydney
Sydney, NSW
06.2026

Bachelor's in Engineering (B.E.) -

SPPU University
Pune, India
07.2017

Skills

    • Critical thinking abilities
    • Process Mapping Expertise
    • Training and Mentoring Experience
    • Business Process Analysis
    • Report Analysis
      • Stakeholder Management
      • Teamwork and Collaboration
      • Problem-Solving
      • Task Prioritization
      • Interpersonal Communication

Practicalskills

MS Office | C | C++ | Java

Extracurricular Activities

Quantonium’17, a paper presentation event. The paper was presented on the topic of data security in cloud systems along with 2 more team members, 2017, KIBBTUS and Samanvaya, Raised funds for the well-being of 250+ underprivileged students, 2007, 2008

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Marathi
Native or Bilingual
Tamil
Full Professional

Timeline

Senior Process Analyst

Gallagher Service Centre
01.2021 - 07.2024

Process Analyst

Gallagher
01.2020 - 01.2021

Accounts Manager

Concord Traders
02.2018 - 12.2019

Customer Service Associate (CSA)

TATA Business Support
10.2017 - 02.2018

MBA - Project Management

University of Technology Sydney

Bachelor's in Engineering (B.E.) -

SPPU University

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AISHWARYA RAJENDRAN