Aishwarya Shrestha
Sydney,NSW
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
Work History
Department Manager
McDonalds Parramatta North
01.2022 - Current
- Interacted with customers on daily basis, providing efficient service to meet their needs
- Resolved customer complaints and issues promptly and effectively, ensuring high levels of customer satisfaction, increased overall google rating by 6.9%
- Monitored customer service metrics and utilized data analysis to identify trends, patterns, and areas requiring attention
- Actively participated in team meetings and training sessions to share best practices and improve service
- Created and maintained employee schedules and rosters, managed allocation of shifts based on employee availability, skill set, and business needs
- Collaborated with store managers and supervisors to align staffing requirements with operational demands
- Acted as a liaison between management and employees, addressing concerns, resolving conflicts, and maintaining a positive work environment.
Department Manager
McDonalds Parramatta North
01.2021 - 01.2022
- Identified and recruited qualified talent via smart recruiters who are competent and motivated to resolve staffing issues
- Planned team-building exercises to increase employee performance and job satisfaction
- Created/Maintained company's policies and procedures, employee files, recorded termination, processed employee updates and changes
- Assisted managers in determining training needs and finding best solutions to meet those needs
Shift Manager
McDonalds Parramatta North
01.2020 - 01.2021
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Became a trusted assistant to company consultant, management staff and store manager and earned a reputation for producing high-quality work.
Crew Coach
McDonalds Parramatta North
01.2019 - 01.2020
- Set positive example for team members by providing high-quality, efficient service
- Greeted all customers with smile and provided friendly service to professionally handle every need
- Taught new team members correct procedures for all areas of operations
- Increased sales by driving operational efficiencies and building excellent customer support
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Established clear benchmarks for performance and monitored individual and team progress
Education
Certificate IV in Accounting - Accounting
Sydney City College of Management
ParramattaBachelors - business information system
Asia Pacific International College
2023
Diploma - Accounting
Sydney City College of Management
2021
Skills
- Team Leadership
- Sales Management
- Customer Experience Enhancement
- Operational Efficiency Improvement
- Staff Training and Development
- Problem Solving
Timeline
Department Manager
McDonalds Parramatta North
01.2022 - Current
Department Manager
McDonalds Parramatta North
01.2021 - 01.2022
Shift Manager
McDonalds Parramatta North
01.2020 - 01.2021
Crew Coach
McDonalds Parramatta North
01.2019 - 01.2020
Certificate IV in Accounting - Accounting
Sydney City College of Management
Bachelors - business information system
Asia Pacific International College
Diploma - Accounting
Sydney City College of Management
Similar Profiles
Supriya BistaSupriya Bista
Customer Service Representative at Woolworths North ParramattaCustomer Service Representative at Woolworths North Parramatta
Skye HolmanSkye Holman
Customer Service at Bunnings North ParramattaCustomer Service at Bunnings North Parramatta
Noah Brown-BrennanNoah Brown-Brennan
Mcdonalds at North Tamworth McdonaldsMcdonalds at North Tamworth Mcdonalds