Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Aishwarya K Yogeesh

Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Senior Business Analyst

Hp Inc
02.2021 - 10.2023
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.

Customer Service Representative

HP Inc
08.2016 - 02.2020
  • Administering and provision of technical resolutions to senior field technicians in the American region.
  • Expertise in analyzing the logs files, security issues, BOM lookups, DMI setups, the report is created for tracking and management purposes, supporting legacy and UEFI platforms for enterprise clients.
  • Also worked on critical issues related to Operating Systems, MFD, Networking & Network devices, security & performance optimization.
  • Teamwork with the cumulation of process documents, training, and conduction of huddles on product solutions, statics studies of work outputs of region-specific-imminent projects.
  • Worked alongside multiple other project team members to drive towards the common goal which is to resolve the product-related issues.
  • Worked in Asia-Pacific region catering numerous technical assistance areas and providing cost and time analysis for the solutions delivered.
  • Collaborated closely with upper management to drive strategy through the development and implementation of new processes.

Education

Master of Science - Business Analytics

Deakin University
Melbourne, VIC

Bachelor of Science - Computer Science

R L Jallappa Institute Of Technology
Bangalore
05.2016

Skills

  • Operations Analysis
  • Business Process Mapping
  • Data Analysis
  • Forecasting and Planning
  • Customer Experience
  • Customer Assistance

Accomplishments

  • Earned the Top performer Award for 2 years in a row for documenting, redesigning and improving business processes.

Languages

English
Professional Working

Timeline

Senior Business Analyst

Hp Inc
02.2021 - 10.2023

Customer Service Representative

HP Inc
08.2016 - 02.2020

Master of Science - Business Analytics

Deakin University

Bachelor of Science - Computer Science

R L Jallappa Institute Of Technology

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Aishwarya K Yogeesh