Aisling Beirne
Ravenshoe
Summary
Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements. Seasoned professional with several years of experience. Cleaned floors of hallways and rooms, wiped glass and surfaces, dusted, removed trash, and maintained building entrances and walkways. Dedicated to procuring clean, sanitary work environments. Experienced facilities cleaning professional with solid history working at buildings. Diligent about carrying out tasks with care and attention to detail. Focused on keeping areas tidy, clean, sanitized, free of trash, and protected against infestations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Anthony Bosacci
Ravenshoe
04.2020 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Michael Chong
Mount Garnet
02.2018 - 06.2020
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
Mine Site Cleaner and Utilities Operator
csd mining
Mount Garnet
05.2015 - 06.2018
- Ensured that hazardous materials were handled safely according to OSHA standards.
- Kept business entrances clean, tidy and professional in appearance.
- Gathered and removed garbage, old furniture, and other debris from job sites.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Provided assistance for organizing storage closets or cupboards.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks, floors.
Education
High School Diploma -
Scoil Chroist An Ri
Ireland06-1998
Skills
- Customer service
- Order processing
- Product knowledge
- Sales generation
- Issue resolution
- Communication skills
- Time management
- Team collaboration
- Customer relationship management
- Conflict resolution
- Active listening
- Problem solving
- Data entry
- Product recommendations
- Feedback collection
- Staff training
- Empathy and patience
- Team building
- Customer needs assessments
- Billing adjustments and refunds
- Punctuality and reliability
- Multitasking Capability
- Interpersonal skills
- Hospitality and accommodation
Affiliations
- I have a great love for the outdoors and love gardening
- i enjoy CrossFit at least 3 times per week
- camping in different areas
Certification
- degree in early childhood and education level 6
- degree in advanced social studies and social care
- open drivers license in queensland
References
References available upon request.
Timeline
Customer Service Representative
Anthony Bosacci
04.2020 - Current
Customer Service Representative
Michael Chong
02.2018 - 06.2020
Mine Site Cleaner and Utilities Operator
csd mining
05.2015 - 06.2018
High School Diploma -
Scoil Chroist An Ri