Aisling Mc Gowan
Melbourne,VIC
Summary
Recent Criminal Justice graduate (2:1) with extensive experience across diverse roles, most recently in a hospitality coordination role. Known for a strong work ethic, interpersonal skills, and the ability to remain calm and efficient under pressure. Skilled administrator with proficiency in Microsoft Office, particularly Excel, for data management. Polite, punctual, and professional, with proven strengths in communication, leadership, and teamwork.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Seaview Hotel
Townsville, QLD
08.2025 - 11.2025
- I completed my regional work to obtain my second-year working holiday visa.
- Delivered friendly, efficient service while preparing and serving a wide range of beverages.
- Managed cash handling, EFTPOS transactions, and daily till balancing accurately.
- Demonstrated professionalism and adaptability in a fast-paced hospitality environment.
On-Call Coordinator
Dovida
Mayo, Ireland
07.2024 - 06.2025
- Managed weekend calls, emails, and emergencies with professionalism and efficiency.
- Utilised Unique IQ and People Planner systems to track alerts and maintain accurate records.
- Built strong client and caregiver relationships to support quality service delivery.
- Provided training and guidance to new team members on proper telephone etiquette when dealing with customers.
Clerical Officer
Mayo County Council (Local Government)
Mayo, Ireland
02.2023 - 06.2024
- Processed payments, managed customer accounts, and pursued outstanding debts.
- Entered and maintained client data across internal systems for wider company use.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Aligned day-to-day activities with targets set by upper management.
- Directed clerical tasks, including copying, faxing and file management.
Waitress Supervisor
Cian's on Bridge Street
Mayo, Ireland
12.2021 - 03.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Prepared and served a variety of espresso-based beverages to customers.
- Supervised waitstaff to ensure efficient service and guest satisfaction.
- Trained new staff in till management practices including reviewing and reconciling daily transactions.
- Developed professional relations with company employees of organisation to enhance trust and reliability.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
Education
BBA - Criminal Justice
University of Limerick
Castletroy, Co.Limerick, Ireland.08-2025
Skills
- Strong communication
- Problem solving
- Team collaboration and leadership
- Microsoft Office Suite proficiency (Excel, Outlook, Word)
- Accounts reconciliation
- Excellence in credit control
- Digital communication and email management
- Customer service excellence
- Staff supervision
Accomplishments
- Train the trainer QQI Level 6 award
- Excellence in Credit Control
- Introduction to General Ledger
Timeline
Food and Beverage Attendant
Seaview Hotel
08.2025 - 11.2025
On-Call Coordinator
Dovida
07.2024 - 06.2025
Clerical Officer
Mayo County Council (Local Government)
02.2023 - 06.2024
Waitress Supervisor
Cian's on Bridge Street
12.2021 - 03.2023
BBA - Criminal Justice
University of Limerick