Jurgen Pilbrow
Summary
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in bar and hotel establishments.
Overview
7
7
years of professional experience
Work History
Process Engineer
Cerenovus (Johnston & Johnston)
11.2022 - 05.2024
- Provided technical assistance to production team when issues arose.
- Evaluated new technologies and equipment upgrades to enhance overall process capabilities, ensuring market competitiveness.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Identified bottlenecks in the production line through capacity analysis studies, increasing overall throughput rates as a result.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Coached newly hired employees and interns while observing progress and delegating tasks.
Quality Engineer
Medtronic
10.2020 - 10.2022
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Supported quality team members during corrective action updates.
Bar Staff Member
McWilliam Park Hotel
07.2018 - 07.2019
- Collaborated with team members to ensure smooth service during peak hours.
- Provided Service for weddings and functions for up to 700 guests
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Manage working hours between both front food serving bar and function room bar during shifts
Bartender
Gilligan's Bar
07.2017 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Engineering - Mechanical Engineering
National University of Ireland Galway
Galway, Ireland04.2020
Skills
- Team Collaboration
- Customer Relations
- Responsible Alcohol Service
- Relationship Building
- Regulatory Standards
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
Timeline
Process Engineer
Cerenovus (Johnston & Johnston)
11.2022 - 05.2024
Quality Engineer
Medtronic
10.2020 - 10.2022
Bar Staff Member
McWilliam Park Hotel
07.2018 - 07.2019
Bartender
Gilligan's Bar
07.2017 - 07.2018
Bachelor of Engineering - Mechanical Engineering
National University of Ireland Galway
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