Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
AISLING MURRAY

AISLING MURRAY

Kensington,VIC

Summary

As part of my duties through my previous employers I have had to use and apply many transferable and desirable skills. I have gained excellent oral and written communication, as well as great time keeping and time management skills. My roles in software engineering and in customer service have given me the opportunity to analyse any problems or difficulties and apply regulations and good practices to achieve goals. Computer literacy is now an integral part of business and administrative operations today and I have had 6 years of experience using a vast range of software and computer programs such as MS Office. I enjoy being kept very busy and keeping on top of tasks as well as multitasking to ensure efficiency. I consider myself to be a quick learner and am ready to learn and take on new skill sets at any given time.

Overview

12
12
years of professional experience

Work History

Software Engineer

Almac Pharmaceutical Manufacturing
07.2023 - 01.2024
  • As a software engineer at Almac, I learned and used many transferable skills on a daily basis. My main duty's were to complete projects and carry out daily assignments to ensure all tasks were completed in due time by communicating with other team members and managers. To ensure all this I had to utilise many skills that can be transferred to other areas of employment, such as -
  • Communicating with team mates on a daily basis
  • Attending and leading daily stand up meetings to ensure tasks were being completed in a timely manner, as well as picking up and deciding the priority level of new tasks
  • Prioritising tasks needing to be completed by certain deadlines
  • Organising meetings with colleagues and managers
  • Managing deadlines Keeping on top of different time zones to ensure the respectful timings of meetings with colleagues in different continents
  • Keeping logs of daily work and time spent on each task to ensure efficiency of each task
  • Problem solving - work out the best way to start and continue on a piece of work
  • Completing tasks in a timely manner yet efficiently to ensure all details are included allowing me to have strong attention to detail
  • Creating spreadsheets and reports, then reporting any findings back to the team lead to ensure any issues can be fully dealt with and avoided in future
  • Booking meeting rooms Setting up phone calls for customer communication

Retail Assistant

Mountain Warehouse
03.2023 - 01.2024
  • As a retail assistant in Mountain Warehouse, I had many duties such as keeping client to business relationships as well as customer satisfaction
  • Upon arrival for each shift, I was required to check the stores KPIs and stats and create a plan to improve upon these during my shift
  • Due to the nature of the store (outdoor equipment and clothing) I had to fully engage with each customer to find out their exact needs and recommend the best options for them
  • This roll allowed me to gain experience into data analytics and incites of sales as well as building upon my customer engagement and customer service skills, The tasks and experience I gained from this role are
  • Customer service skills
  • Engaging with customers in a friendly and respectful manner
  • The handling of cash and cashing up tills each evening
  • Having team meetings at the start of each shift to create a plan to improve in the stores stats for my shift
  • Answering and dealing with any customer queries or complaints both in store and over the phone
  • Customer satisfaction
  • Analysing the stores statistics to see where improvement can be made and how
  • Carrying out stock take and ensuring any stock issues were explained and solved

Software Engineer

Civica
06.2018 - 07.2023
  • Through my time as a software engineer at Civica I also learned and used many transferable skills on a daily basis. My main duty's were to complete projects and carry out daily assignments to ensure all tasks were completed in due time. To ensure all this I had to utilise many skills that can be transferred to other areas of employment, such as -
  • Communicating with team mates and customers on a daily basis
  • Attending and leading daily stand up meetings
  • Prioritising tasks
  • Organising meetings with team mates, managers and clients on a daily basis
  • Managing deadlines Leading daily meetings in the managers absence
  • Organising transport to client's business location for meetings
  • Active member of the Sports & Social committee which included - taking meeting minutes, organising monthly update meetings and organising social events for groups of colleagues (Christmas dinners, summer barbecues, team dinners, awards events)
  • Working as part of a team to deliver software solutions
  • Creating architectural designs of software solutions
  • Ensuring meetings were correctly entered into the diary

Sales Assistant / Customer Service Assistant

Dunnes Stores
09.2011 - 09.2017
  • As a sales/customer service assistant in Dunnes Stores, I gained much experience and learned many desirable skills
  • Demonstrated proficiencies in telephone and customer services
  • Gained experience in data and stock lookup as well as entering data onto a computer
  • The main skills I gained are
  • Working in a team
  • Staying calm in high stress situations
  • Resolving customer complaints
  • Answering telephone and directing calls to the correct department
  • Cashing up after a shift
  • Covering the cash/accounting office which included making note in a diary of hourly and daily cash made
  • Ensuring all safes were locked and secure on shop closure
  • Onboarding and training new staff
  • Entering staff rotas on to the computer
  • Allocating other staff tasks to do when necessary

Front of House

Vibe
05.2016 - 10.2016
  • As front of house in Vibe, I gained more customer relationship skills ensuring client to business satisfaction
  • For each shift I carried out skills and tasks such as
  • Greeting customers at the door
  • Ticket sales
  • Office receptionist when needed - answering phone calls and dealing with business clients
  • Serving customers
  • Dealing with cashing up the tills at the start and end of every event
  • Cleaning the bar and venue at the end of every event
  • Managing staff members
  • Keeping on top of stock and ensuring fridges were filled

Education

Bacholer of Engineering in Software Engineering -

Ulster University - Jordanstown

Post Graduate Certification in Data Science -

Ulster University - Magee

Skills

  • Time keeping/time management
  • Communication - both oral and written
  • Organising and booking meetings
  • Excellent problem solving skills
  • Highly organised
  • Strong attention to detail
  • Exceptional customer service
  • MS Office skills
  • Ability to multitask
  • Ability to work in a fast paced environment

References

Available upon request

Hobbies and Interests

Active member of a gym and go regularly. Walking, reading, travelling, socialising.

Timeline

Software Engineer

Almac Pharmaceutical Manufacturing
07.2023 - 01.2024

Retail Assistant

Mountain Warehouse
03.2023 - 01.2024

Software Engineer

Civica
06.2018 - 07.2023

Front of House

Vibe
05.2016 - 10.2016

Sales Assistant / Customer Service Assistant

Dunnes Stores
09.2011 - 09.2017

Bacholer of Engineering in Software Engineering -

Ulster University - Jordanstown

Post Graduate Certification in Data Science -

Ulster University - Magee

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