Aislinn Byrne
Melbourne,VIC
Summary
A professional individual with a bachelor's degree in Business Studies. Background working in Banking, HR and customer service. Excellent analytical, communication and organisational skills. Self-motivated and adaptable person with a great attention to detail.
Overview
8
8
years of professional experience
Work History
Client Operations Associate
Accelerated Payments
02.2023 - 01.2024
- Managing the on boarding process of new clients to ensure the process is timely, secure and effective
- Undertake KYC activities for the onboarding of new clients
- Collecting and reviewing new debtors' information to support the approval process
- Building effective communication channels with debtors
- Providing training to clients on using the transaction Portal
- Ensuring invoices are paid on time; all parties are kept fully informed
- Resolving queries and making sure that emails are responded to in a timely and accurate manner
- Liaising with Management and Sales to resolve any queries and issues to achieve high customer satisfaction.
Account Manager
GRENKE Invoice Financing
05.2021 - 01.2023
- Providing outstanding customer service via telephone, email and written correspondence
- Allocate incoming payments against outstanding invoices as per remittance or client instruction
- Verification of invoices purchased on a daily basis with the assigned debtor, following prescribed protocol as per the Risk Department and client specific requirements
- Reviewing clients' aged debtors/creditors and bank statements
- Maintaining accurate client records, keeping track of any contract updates and renewals
- Resolution of outstanding queries on account
- Ensuring the timely and successful delivery of solutions according to customer needs and objectives
- Building and maintaining strong, long-lasting client relationships.
New Business Executive
Close Brothers Motor Finance
11.2019 - 05.2021
- Delivering excellent customer service when answering a high volume of calls each day, dealing with both customer and dealer queries in a very friendly and professional manner
- Helping dealers by emailing documents for the customer to sign in a timely manner from when the invoice is received ensuring there have been no changes made from when the proposal was accepted
- Quality checking all incoming documentation for payment, ensuring documents are reviewed in accordance with Anti Money Laundering Guidelines and other relevant regulations
- Liaising with the dealer or customer to advise of any issues delaying payment
- Providing support/assistance to other team members within the department and other departments.
Client Services Associate
Procom Technologies
12.2018 - 08.2019
- Performing client and consultant on boarding and extensions
- Building and managing a sustainable relationship between both the consultant and the client
- Analysing and ensuring the validity of legal documents provided by individuals and companies
- Resolving any issues including but not limited to accounting tickets, timesheets, payment discrepancies and invoicing
- Understanding the client and consultant needs and working closely with Account Managers and Recruiters in ensuring satisfaction
- Assisting with reporting, event coordination and inventory control using MS Office platforms.
Business Data Analyst
Bank of Ireland Finance
02.2016 - 08.2018
- Process motor finance applications to define SLA (timings)
- Request additional information and feedback from new clients while demonstrating excellent customer service skills
- Performing risk analysis on existing and potential customers through KYC and CDD processes
- Facilitate with the operation of daily tasks, using Excel for database management and quality assurance
- Code and process applications into an electronic format from motor dealerships
- Activating and authorising SEPA direct debit payments and maintaining records of all client transactions
- Quality checking a high volume of documentation such as AML, invoices and contracts, eliminating monetary discrepancies in clients' accounts
- Building sustainable relationships with motor dealers, sales representatives and dealer development managers.
Education
APA in Loans and Regulations -
The Irish Institute of Banking
Dublin, Ireland01.2021
Bachelor's Degree in Business (Honours) - Business Management
National College of Ireland
IFSC, Dublin, Ireland01.2015
Leaving Certificate -
St Dominic's College
Dublin, Ireland01.2012
Skills
- Written & Verbal Communication skills
- Excellent Organisational skills
- Analytical & problem-solving skills
- Time management skills
- Innovative, Creative thinking skills
- Computer Skills
- Teamwork
- Flexibility
References Available
Available on Request
Timeline
Client Operations Associate
Accelerated Payments
02.2023 - 01.2024
Account Manager
GRENKE Invoice Financing
05.2021 - 01.2023
New Business Executive
Close Brothers Motor Finance
11.2019 - 05.2021
Client Services Associate
Procom Technologies
12.2018 - 08.2019
Business Data Analyst
Bank of Ireland Finance
02.2016 - 08.2018
APA in Loans and Regulations -
The Irish Institute of Banking
Bachelor's Degree in Business (Honours) - Business Management
National College of Ireland
Leaving Certificate -
St Dominic's College
Similar Profiles
Andrea RileyAndrea Riley
Administrator at Accelerated Performance RehabilitationAdministrator at Accelerated Performance Rehabilitation
Roman KaurRoman Kaur
Receptionist at Accelerated Urgent CareReceptionist at Accelerated Urgent Care
Sophia CienfuegosSophia Cienfuegos
Registered Behavior Technician at Accelerated Learning Clinic and AcademyRegistered Behavior Technician at Accelerated Learning Clinic and Academy
Heather ArthurHeather Arthur
Food Service Worker at Hungry Jack'sFood Service Worker at Hungry Jack's
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards