Aita-Maria Faleao
Customer-focused and reliable professional with experience in customer service, sales, healthcare support, retail and fast-paced production environments. Experienced in handling customer enquiries, processing purchases, resolving issues and providing accurate information through phone and face-to-face interactions. Strong communicator with a proactive approach to problem-solving and a proven ability to remain organised and professional under pressure. Confident working collaboratively with customers, colleagues and internal teams, with a strong focus on delivering positive customer experiences and identifying solutions that meet customer needs. I have completed work experience in aged care and a Certificate II in Health Support Services, and I am currently working casual/part-time roles at Target Australia and Hello Home Dr Services.
Work History
Call Operator
4 Years 3 MonthsProvided professional customer care and telephone support to patients, healthcare providers and aged care facilities. Managed a high volume of enquiries, identified customer needs, gathered accurate information and provided appropriate solutions. Coordinated appointments and services, communicated with customers and healthcare professionals, and handled sensitive information with care and confidentiality. Used active listening, clear communication and problem-solving skills to resolve enquiries and ensure customers received timely and helpful support.
Customer Service Sales Representative
9 Years 9 MonthsProvided friendly and professional customer service by assisting customers with enquiries, product selection and purchases. Handled transactions accurately, resolved customer concerns, and maintained strong product knowledge. Worked effectively with team members to support daily operations, stock availability and store presentation while remaining organised and customer-focused during busy periods.
Production Operator
1 Year 1 MonthWorked as a Production Operator manufacturing pharmaceutical products in a fast-paced environment, consistently meeting hourly production targets. Packed products using the correct packaging materials, operated and monitored inspection machines, and checked finished products for quality, removing any faulty items before packaging to ensure they met company standards.
Food Production Worker
1 Year 5 MonthsPackaged products accurately according to customer requirements, ensuring correct sizes, labels and presentation. Prepared products for distribution while maintaining quality and attention to detail. Worked effectively as part of a production team and consistently followed workplace safety and production requirements.
Fruit Sorter
4 MonthsInspected, sorted and packed fresh food products while maintaining quality and accuracy.
Worked efficiently to meet production requirements in a fast-paced environment.
Followed food safety, quality and workplace safety procedures.
Food Production Worker
1 Year 4 MonthsWorked effectively in a fast-paced production environment while maintaining quality, safety and hygiene standards. Prepared and packaged products accurately, followed food safety and workplace procedures, and kept the work area clean and organised. Worked closely with team members to meet daily production targets and deadlines.
Education
High School
Redbank Plains State High School
Graduated 2018 | Completed Queensland Certificate of Education (QCE) with 25 QCE points
Skills
Certification
- RSA – ( Responsible Service of Alcohol )
- Certificate II in Health Support Services
- Certificate II in Skills for Work and Vocational Pathways
- Certificate I & II in Retail