Aitak Salempour
Self-employed
Georges Hall,New South Wales
Summary
Versatile customer service professional, trained and experienced in a number of roles, quick to learn new skills.
Excellent problem-solver and clear communicator with positive and upbeat personality.
Kind and welcoming, with an empathetic approach to others and a focus on cooperation and team work.
Hardworking, equipped to handle fast-paced environments and meticulous in completing daily tasks.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Regular Babysitter
Private Individual
Marrickville, NSW
01.2018 - Current
- Demonstrated empathy and kindness to encourage positive character traits.
- Employed positive reinforcement methods to encourage good behavior.
- Offered engaging, fun and educational activities for children ranging in age from 24 months to 5 years.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Constant supervision
- Guiding emotional regulation
- General domestic cleaning, and teaching children to organise toys and lead by example
- Transportation: child care and school pick ups and drop offs
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Photo Booth Attendant
Special Snaps
Sydney, NSW
01.2018 - Current
- Bump in and bump out of events in a timely fashion
- Adjusted lighting and camera focus to promote high-quality photos.
- Kept photo booths and props clean and neat before and during events.
- Connected cables of cameras and lights, adequately grounding cables to prevent injury.
- Greeting guests and assisting with photo booth operation, answering questions and delivering personable service.
- Transported photo booths to venues and safely unloaded backdrops and props.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Interacted with event managers, and coordinated with other vendors to ensure a smooth-running event for clients
Medical Receptionist (Part-Time)
Bexley Podiatry Foot And Ankle Clinic
Bexley, NSW
07.2018 - 02.2019
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Enhanced office productivity by handling high volume of callers per day, addressing customer inquiries and concerns.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Ordered, received and processed stock into inventory management system.
- Completed and filed financial documentation for accounting purposes.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Liasing with Medicare, Private Health Funds, NDIS, Workcover, referring doctors and other third parties relating to the care of the patient.
- Helped patients complete necessary medical forms and documentation.
- Generating and preparing patient files, updating records and maintaining filing system.
- Reconciled daily banking and followed up outstanding private patient accounts.
- Maintenance of a clean reception area and risk minimization
DJ Assistant
Private Individual
Sydney, NSW
01.2018 - Current
- Installed, operated and maintained audio and video equipment at venues.
- Bump in and bump out of event in a timely fashion
- Lifting and setting up heavy equipment
- Operating in a responsible manner, according to WHS guidelines and with guests safety and wellbeing in mind
- Greeting and interacting with guests, liaising between attendees and DJ
- Interacting with event managers and co-ordination with other vendors to ensure everything runs smoothly
- Transportation of all equipment to and from venue
Market Research Interviewer
Millward Brown
Mascot, NSW
04.2010 - 12.2019
- Followed strict guidelines to receive unbiased, unprompted responses.
- Conducted questionnaires and surveys to generate real-time data collection from target demographic.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Out-bound cold-calling to collect accurate data for various clients
- Maintaining a comprehensive database for Australian Television Ratings (OZTAM)
- Coded data from participant interviews.
- Managing and addressing escalations in a calm and contained manner
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cafe All-Rounder
Maple & Co
Bankstown, NSW
01.2015 - 01.2017
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Greeting new customers, explaining menu items, taking orders and ensuring customer satisfaction throughout their experience
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and attractive product displays to entice customer purchases.
- Created wide variety of hot and cold drinks
- Maintained and refilled stock
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Salesperson and Demonstrator
Lavazza, Valcorp Fine Foods
Sydney, NSW
12.2014 - 08.2015
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts and sales documents into digital database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Displayed merchandise by arranging in appealing ways to boost sales.
Restaurant All-Rounder
Roundabout Cafe
Padstow, NSW
11.2014 - 12.2015
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Created wide variety of hot and cold drinks and memorised regular customer orders
- Maintained and organised stock, notified manager of low stock
- Thorough cleaning and replenishing all fridge, freeer pantry items
- Made and cooked pizzas
- Cleared tables and washed dishes
- Wiped, sanitized and maintained floors, facility and equipment to adhere with business standards and procedures.
Waitress
Oliver Brown
Bankstown, NSW
11.2013 - 08.2015
- Greeting customers upon entry, with enthusiasm and attentiveness, to create a friendly dining experience
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Created and memorised a large variety of cold drinks and desserts
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided excellent service to customers, successfully increasing referrals and walk-in business.
- Closed the shop, thoroughly sanitizing and cleaning all equipment, surfaces and floors at the end of the shift
Education
Certificate 2 in Horticultural Studies - Horticulture
TAFE
Padstow, NSW 01.2020 - 12.2020
Certificate 3 in Horticultural Studies - Horticulture
TAFE
Padstow, NSW 01.2021 - 12.2021
Higher School Certificate - undefined
East Hills Girls Technology High School
Skills
Active Listening
Multitasking Abilities
MS Office
Flexible and Adaptable
Cultural Awareness
Excellent Communication
Analytical and Critical Thinking
Teamwork and Collaboration
Data Entry
Organization and Time Management
Good Telephone Etiquette
Licensed driver
Child Supervision
Maintaining safe environment
Safety compliance
Dependable and Responsible
Interpersonal Communication
Accurate money handling
Point of sale operation
Exceptional customer service
Timeline
Certificate 3 in Horticultural Studies - Horticulture
TAFE
01.2021 - 12.2021
Certificate 2 in Horticultural Studies - Horticulture
TAFE
01.2020 - 12.2020
Medical Receptionist (Part-Time)
Bexley Podiatry Foot And Ankle Clinic
07.2018 - 02.2019
Regular Babysitter
Private Individual
01.2018 - Current
Photo Booth Attendant
Special Snaps
01.2018 - Current
DJ Assistant
Private Individual
01.2018 - Current
Cafe All-Rounder
Maple & Co
01.2015 - 01.2017
Salesperson and Demonstrator
Lavazza, Valcorp Fine Foods
12.2014 - 08.2015
Restaurant All-Rounder
Roundabout Cafe
11.2014 - 12.2015
Waitress
Oliver Brown
11.2013 - 08.2015
Market Research Interviewer
Millward Brown
04.2010 - 12.2019
Higher School Certificate - undefined
East Hills Girls Technology High School