Aiyu Yang
Summary
A friendly and hardworking employee with a passion for sales, customer service, multitasking and have good time management abilities. Proficient in English and Chinese. Devoted to giving every customer a positive and memorable experience as well as reaching KPIs.
Overview
2
2
years of professional experience
Work History
Secretary to the Project Manager
FOPA International
07.2022 - 11.2023
- Scheduled meetings, check-ins and appointments for team members and supervisors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Sales Assistant
La Chapelle Fashion
06.2023 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Cashier
Muji China
12.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
BBA - Commerce
University of Melbourne
Parkville, VIC06.2025
Skills
- Dependable and Responsible
- Problem Resolution
- Planning
- Teamwork and Collaboration
- Goal-Oriented
- Customer Needs Assessment
- Customer Service
Availability
Monday from 12pm
Tuesday full day
Thursday from 8am-3pm
Friday from 5pm-10pm
Saturday and Sunday full day
Legal working rights with maximum 48hrs fortnight
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Cashier
Muji China
12.2023 - 01.2024
Sales Assistant
La Chapelle Fashion
06.2023 - 08.2023
Secretary to the Project Manager
FOPA International
07.2022 - 11.2023
BBA - Commerce
University of Melbourne
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