Arslan Javed

• Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
• Assisted head chef in cooking dishes according to ingredients.
• Chopped ingredients and garnishes.
• Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
• Ensured compliance with all health and safety regulations, maintaining a safe work environment for all employees.
• Assisted with hiring decisions for new kitchen staff members who were instrumental in furthering the success of the business.
• Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
• Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
• Supported head chef in managing budgets, reducing overall expenses without compromising quality or service standards.
• Served as a trusted resource for other team members by offering guidance on complex cooking techniques and problem-solving difficult situations.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Implemented new procedures to optimize workflow efficiency within the front desk team.
• Worked and managed the busy hours with high productivity

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Maintain customer accounts and record account information.

• Oversee customer financial accounts and membership to process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Oversee team of customer service representatives and ensure they meet monthly quotas.
• Follow communication guidelines, policies and procedures.
• Upgrade and cancel customer accounts by customer request.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
• Reach out to customers via email and telephone to verify account information.
• Ensure customers are satisfied with their purchases or service.
• Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Oversee product recalls.
• Use sales computer technology to maintain customer records and orders.
• Inform existing customers of promotions and deals.

Refrence: Hammad Haroon

Manager Accounts

Email: Hammad.haroon@nextdc.com

Contact: +61450102672

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• Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
• Assembled boxes, cartons and containers to package items.
• Measured quantity, weight and dimensions to determine cost of shipping.
• Packaged fragile items with cushioning material.

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• Greeting guests, taking orders and processing payments
• Preparing food and drinks
• Managing delivery and mobile orders
• Assembling orders and packaging take-out and delivery
• Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
• Train new members
• Follow up with stock and night audit

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• Answer customer inquiries via phone & email
• Direct customers to onsite resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly online staff meetings
• Participate in team-building activities
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience