Aj de Verteuil
Adelaide,NSW
Summary
Seeking a role that offers growth opportunities, meaningful impact, and the ability to contribute to a culture of integrity, efficiency, and compliance.
Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.
Overview
16
16
years of professional experience
Work History
RTO Compliance Manager
REGIONAL SKILLS TRAINING
03.2022 - Current
- Company Overview: https://www.rst.edu.au/
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Ensured ongoing compliance with ASQA, VET Quality Framework, and government funding requirements.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organisation''s operations.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Develop and enhance compliance systems, policies, and training programs.
- Lead, mentor, and support teams to foster a culture of compliance and continuous improvement.
RTO Compliance Manager
WORKZONE TRAINING
08.2022 - 03.2023
- Company Overview: https://workzonetraining.com.au/
- Responsible for the creation and implementation of processes to manage the training and compliance framework of a recently created RTO to ensure adherence to ASQA and related requirements
- Monitored RTO compliance, adapting to industry and business changes while refining operational processes for training and assessment delivery
- Developed governance policies, procedures, and quality frameworks, leading validation and moderation activities
- Managed the implementation and setup of the Student Management System
- Communicated regulatory updates and compliance changes to staff, ensuring smooth implementation
- Coordinated internal and external audits, qualification updates, and continuous improvement initiatives
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Ensured trainers and assessors-maintained currency in qualifications through automated system notifications
- Collaborated with stakeholders to uphold compliance requirements and enhance training quality
- Https://workzonetraining.com.au/
Quality and Compliance Officer
ACCESS TRAINING CENTRE
07.2020 - 05.2022
- Company Overview: https://www.accesstrainingcentre.com.au
- Contributed to the development and continuous improvement of RTO training and assessment strategies, ensuring alignment with industry needs and regulatory requirements
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Ensured training resources were comprehensive, meeting unit competency standards set by regulatory bodies
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Conducted risk assessments, collaborated with management on risk prioritization, and developed mitigation strategies
- Assisted in internal audits, compliance reviews, and continuous monitoring to uphold regulatory standards
- Https://www.accesstrainingcentre.com.au/
Compliance Officer and Trainer
EAGLE TRAINING SERVICES
12.2017 - 07.2020
- Company Overview: https://eagletraining.com.au/
- Ensured the RTO’s compliance standards were set to a high and practical level across the business
- Competent VETtrak user, used daily to issue Statement of Attainment & Certificates
- Managed the reporting requirements for the Australian Skills Quality Authority (ASQA) and other relevant regulatory bodies
- Successfully completed my Certificate 4 in TAE to gain a broader understanding of the Industry and evolved as a part time trainer
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Training delivered: CPCCWHS1001, PUAFER005, MSMWHS212
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Https://eagletraining.com.au/
Recruitment Consultant
CENTRE LABOUR FORCE
01.2013 - 07.2017
- Company Overview: https://www.linkedin.com/in/centre-labour-force-alice-springs-76a17a22
- Managed end-to-end recruitment, including job advertising, interviews, reference checks, and candidate selection
- Oversaw workforce needs across 20 sites, coordinating over 100 contractors weekly
- Monitored contractor performance, facilitated dispute resolution, and managed disciplinary processes
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided disability support case management, considering individual needs, aspirations, and values
- Ensured access to appropriate resources and services to support client well-being
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Maintained strict confidentiality and upheld respect and dignity in all interactions
- Https://www.linkedin.com/in/centre-labour-force-alice-springs-76a17a22
Customer Support & Visa Compliance Manager - UK
LANGUAGE EF INTERNATIONAL CENTRES
01.2009 - 01.2012
- Company Overview: https://www.ef.com/wwen/ils/destinations/united-kingdom/bristol/
- Progressed within a leading multinational educational organization, supporting English language learners from diverse backgrounds
- Managed student enrollments, sales inquiries, staff and student support, and daily administrative operations
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated airport transfers and logistics to ensure a seamless student experience
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Oversaw IT equipment management and ensured building compliance with health and safety regulations
- Https://www.ef.com/wwen/ils/destinations/united-kingdom/bristol/
Education
Diploma - BSB50920 Quality Auditing
ROI Institute
01.2022
Certificate IV - TAE40116 Training And Assessment
Eagle Training Services
01.2018
Diploma - BSB51315 Work Health And Safety
CBD College
01.2016
Certificate IV - BSB41412 Work Health And Safety
CBD College
01.2015
Skills
- Analytical and research skills
- Compliance monitoring
- Auditing processes
- Quality assurance
- Process assessment
- Gap identification
- Data analysis
- Client relations
- Policy interpretation
- Planning and coordination
- Improvement Recommendations
- Interpersonal Communication
Languages
French
Full Professional
Timeline
RTO Compliance Manager
WORKZONE TRAINING
08.2022 - 03.2023
RTO Compliance Manager
REGIONAL SKILLS TRAINING
03.2022 - Current
Quality and Compliance Officer
ACCESS TRAINING CENTRE
07.2020 - 05.2022
Compliance Officer and Trainer
EAGLE TRAINING SERVICES
12.2017 - 07.2020
Recruitment Consultant
CENTRE LABOUR FORCE
01.2013 - 07.2017
Customer Support & Visa Compliance Manager - UK
LANGUAGE EF INTERNATIONAL CENTRES
01.2009 - 01.2012
Diploma - BSB50920 Quality Auditing
ROI Institute
Certificate IV - TAE40116 Training And Assessment
Eagle Training Services
Diploma - BSB51315 Work Health And Safety
CBD College
Certificate IV - BSB41412 Work Health And Safety
CBD College
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