AJ Gilbert
Coffs Harbour,NSW
Summary
Dynamic professional with extensive experience in project coordination and client relationship building at Topp Shipp Flooring. Proven ability to lead installation projects while ensuring compliance with safety standards. Skilled in troubleshooting and employee training, consistently delivering exceptional customer service and fostering positive client interactions for repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Installation
Topp Shipp Flooring
Coffs Harbour, nsw
01.2016 - Current
- Installed various systems in residential and commercial properties efficiently.
- Collaborated with team members to complete installation projects on schedule.
- Interpreted blueprints and technical drawings for accurate installations.
- Ensured compliance with safety protocols during all installation processes.
- Conducted site assessments to determine installation requirements and challenges.
- Provided training to new hires on installation techniques and safety standards.
- Maintained tools and equipment for optimal performance during installations.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed building standards and codes during unit installations.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Assisted customers in selecting flooring options to meet their needs.
- Provided detailed product information and specifications to clients.
- Developed and maintained positive relationships with clients for repeat business.
Professional Rugby Player
Mazda
Japan
01.2014 - 01.2016
- Analyzed opponent performance to inform game preparation and decision-making.
- Trained regularly to enhance physical fitness and maintain peak performance levels.
- Coordinated with coaches on training schedules and practice plans for team development.
- Demonstrated leadership by mentoring younger players on technique and discipline.
- Engaged with fans during events to foster brand loyalty and community support.
- Adapted to varying roles on the field to meet team needs during competitions.
AWS internal sales, warehouse and logistics
Australian Welding supplies
Sydney, NSW
01.2012 - 12.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed incoming shipments and verified contents against purchase orders.
- Maintained accurate inventory records using warehouse management software.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated forklifts and pallet jacks to transport materials efficiently.
- Loaded and unloaded shipments, ensuring accurate inventory management.
Marquee installation
Partytime hire
sydney, NSW
01.2010 - 12.2011
- Prepared cost estimates for materials needed for new installations or modifications to existing ones.
- Set up ladders and staging platforms to reach higher levels during installation tasks.
- Assisted with well installation and maintenance activities.
- Identified needs of customers promptly and efficiently.
- Assist in loading and unloading supplies from delivery trucks.
- Collaborated with other departments within the organization to ensure effective service delivery.
- Coordinated with vendors for timely delivery of services and products related to employee benefits.
Instore Furniture sale and warehouse Delivery
RT Edwards
Ipswich, QLD
01.2009 - 12.2009
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
Education
High School Diploma -
Dorrigo High School
Dorrigo11-2005
Skills
- Project coordination
- Client relationship building
- Communication skills
- Troubleshooting
- Teamwork and collaboration
- Social perceptiveness
- Employee training
- System installation
Affiliations
- Personal training
- rugby coaching
- NDIS Worker
Languages
japanese
Limited
Certification
- cert 3/4 fitness
- Cert 4 floor finishing
- NDIS certified
Timeline
Sales and Installation
Topp Shipp Flooring
01.2016 - Current
Professional Rugby Player
Mazda
01.2014 - 01.2016
AWS internal sales, warehouse and logistics
Australian Welding supplies
01.2012 - 12.2013
Marquee installation
Partytime hire
01.2010 - 12.2011
Instore Furniture sale and warehouse Delivery
RT Edwards
01.2009 - 12.2009
High School Diploma -
Dorrigo High School